Brisbane Bird & Exotics Veterinary Service

Fantastic experience: I am always delighted to see the vets and girls on reception at Brisbane Birds and Exotics ...they are always very positive and caring ! Dr Teena looked after my little cockateil Buddy recently and she handled him with care and a high degree of professionalism . She also has a thorough knowledge of birds and her recommendations have resulted in his steadily improving health! I have been coming to this business for at least 3 years and highly recommend you bring your beloved pets here!

Fantastic experience: Very kind and knowlegable about a range of animals, its fantastic we can take our axolotl ajd our bird to the same place. The staff have been wonderfully caring during hard times and are clearly very passionate about the work they do. Thankyou team ❤️

Fantastic experience: Having over 30 birds means I do get to visit frequently. The vets are extremely caring of the animals and willing to give you the best advice, even if it is not good news. Whatever is best for the animal in the long run. Staff are very empathetic and respectful. Cannot recommend them enough.

Fantastic experience: Highly recommend Brisbane Bird and Exotics Vet. Dr Rebecca and Dr Emma are so lovely and are taking such good care of my 7 year old guinea pig Nibbles. The reception staff are lovely as well.

Fantastic experience: Great service and care for my parrot - worth a trip across from the Bay Islands! The whole team looks after you well, including the occasional advice upon video clip, if asked.

Fantastic experience: I have been bringing all my feathered family to BBEVS for almost 6 years and could not appreciate and trust them more with the care of my birds. I've had pet geese, ducks, pigeons and chickens require veterinary attention and BBEVS have always gone above and beyond to give them the best care while being concious of their stress levels/needs. Some of my pets even have favourite vets that they are over the moon to see when they need a check up. BBEVS have always been professional, thorough and thoughtful. Especially when it comes to the hardest appointments where we need to say goodbye to a feathered family member. I 100% recommend bringing your pets to be seen by the team at BBEVS.

Fantastic experience: Great vet, very compassionate and caring and knowledgeable.

Fantastic experience: Fantastic vets and reception staff who truly care. Their communication was warm and open and the detailed report of the appointment afterwards was very helpful. Our little budgie is all better due to their expertise and support.

Fantastic experience: amazing, educated staff who deeply care for the well-being of the animals they treat. Highly recommend

Fantastic experience: The team at Brisbane Bird and Exotics were so wonderful when helping our daughter’s sick Guinea pig Marshmallow. Sadly Marshmallow could not be saved but they helped our 10 year old daughter through what was a very challenging and sad process for anyone let alone a child. They were kind, compassionate and caring and made sure to explain everything they were doing and why. They made a difficult process so much easier. Thank you for your kindness.

Fantastic experience: This Vet is AMAZING! We took our Blue and Gold in for his first visit to this veterinary service and the staff in there took perfect care of us! ... AND our exotic bird LOL! We were so nervous for him that the whole team in here provided not only perfect care, attention and explanations for everything to do with our precious Avian Family member, they also saw to our trepidation's, nerves and worry by caring to our comfort, providing written follow-up care and detailed information for everything happening both before and after each examination point. There was NO hurry or pushy-ness, the pricing was very fair and upfront, the facility is situated in a beautifully appointed office and hospital area, not to mention their ample parking, and the team are wonderfully informed and helpful. All in all, we are absolutely certain our Nicky Macaw is in safe and caring hands.

Fantastic experience: We’ve been to BBEVS a few times now. All the vets are super sweet and very knowledgeable on all types of creatures. I’m really impressed with how gentle they handle the animals— even when they had to get into my carpet python’s mouth for a swab . Also, great reception and clear communication.

Fantastic experience: I’ve brought wildlife to this clinic a few times and the team there are just amazing. Everyone is so kind and you can really tell they genuinely care about the animals. Even if it doesn’t have a happy ending, I always know the animals are treated with love and compassion. Can’t thank them enough for what they do. There is real love & care at this clinic

Fantastic experience: I found an injured Kookaburra on the road and brought it in to this vet, they took him in to assess and care for him without any hesitation. Thanks for looking after native animals!!

Negative experience: We used to have good experience here years ago but it seems the people have changed since our previous visits. Our most recent visit 3 years ago became very traumatic and very costly and what we found as biggest problem in this place was their communication. My husband took our guinea pig who was bloated. He took the day off and kids and said that we understood if she had to be put down. If there was an easy fix we would go for that if not we would prefer to euthanize. They gave my husband a list of things that could be done and the vet promised to call at lunchtime to see how the first thing went and we would decide if we continue with any other procedure. No call was received and I called later and from the way I was told things it seemed all OK but they suggested they would like to observe her longer. No cost was mentioned to me on the phone. 5 min to 6 pm I had a missed call and a voice message that she is not doing well. I tried to call back but it went to voicemail as they close at 6 pm. I then had another call in the morning when I was already at work that she is really unwell and needs to be put down. This was really sad as we communicated that my husband and kids took the day off just to be there if she needs to be put down, but instead they did lots of procedures and and then put her down without us being there. she didn't deserve such end. i have made complaint about the communication and we got a small discount. However, the business manager kept saying in email how she thoroughly read through the file, yet in all emails she kept misspelling my name - not even consistently, always it was something else than my actual name and through the whole email called my guinea pig by a wrong name so this again shows that there is no attention to detail and some of my questions were never answered or addressed along with not calling at certain time as arranged to discuss the issue which all again just highlights the whole problem of this place - poor communication and a place where the value is only money, not people and their pets. I will never go to this place or recommend it to anyone else. If you can find a different exotic vet, please visit there even if you have to travel much further it is worthwhile to avoid this place.

Fantastic experience: I visited BBEVS for the first time yesterday for a general health check up on my reptile. The team were super kind, friendly and helpful. My appointment was with Dr Jess Anderson and she was so friendly and helpful with everything! I would strongly recommend this clinic if you are looking for an exotics vet, as they are in a great location with a private car park and the staff are fantastic!

Fantastic experience: Wonderful and knowledgeable vets. Kind, caring and experienced. Handled my guinea pig with such great care and eased her discomfort. Highly recommend for your exotic pet needs.

Fantastic experience: Had the best experience at this vet with my beautiful guinea pig. Fantastic staff! I can not fault. Very happy with the service I received

Fantastic experience: I’m very pleased with BBEVS clinic . The dedicated team are knowledgable, experienced ,resourceful and provided 5 star care for my birds. Every time I go to the vet I get more insight about how to take care of my little ones . I strongly recommend this clinic and regular check up for your beloved pet to prevent future health issues as much as possible . Thank you

Fantastic experience: Professional n nice team members

Fantastic experience: Every member of BBEVS staff whom I've encountered is kind, knowledgeable and empathetic and the atmosphere is supportive and caring. I've had successful treatment of my pet hens and guinea pigs as well as very generous help for numerous sick or injured wildlife over many years. 100% recommended.

Fantastic experience: We have been extremely fortunate to have the BBEVS Clinic under the very high quality of leadership by Dr Deb Monks to look after a number of our pets for over 20 years and we cannot but highly recommend BBEVS’s well equipped and pleasantly presented clinic. The BBEVS clinic is unique in the type of unusual pets that can attend. Unfortunately since our beloved pets cannot speak, it is important and confidently reassuring that the very experienced staff are able to identify, interpret and diagnose our pets demeanour when presented. A sick pet is a very extremely stressful time not only for itself but for their human family as well and, we have always found all staff who are exceptionally well trained from when you first arrive at reception at the clinic, to, and after the consult and follow up to be very professional and genuinely compassionate, caring in a friendly and pleasant manner for both. We have always found and appreciate Dr Deb Monks to be highly experienced in her field not only for our pet but have watched them treating a wide variety of other types who attend consults at BBEVS as well at the same time. Dr Deb Monks and her team of Vets and Vet nurses have continued to operate and stay abreast in their knowledge. In fact in one instance for us she identified an unknown symptom with our pet and wrote a paper for her peers on it. Sometimes, it is not always possible to get the Vet who you may have preferred but we have always found that they closely discuss with others to ensure the highest standard of treatment is given. Recently we had a pet who was unable to attend her clinic and we were very grateful to have one of the Vets Dr Emma Sciacca being able to do house calls for some time and also to be there for our pet and us when that time came to say goodbye.

Fantastic experience: The team at BBEVS are the absolute best! Their knowledge, support and care is amazing. I have taken all of our guinea pigs to BBEVS from day one and will continue to do so. I trust them implicitly with our animals. If you love your pets and have guineas, birds, snakes, other reptiles and or fish, and you need expert care, please take them to BBEVS.

Fantastic experience: I have taken my guinea pigs to BBEVS for more than 15 years and we have received consistently outstanding care. The BBEVS team are genuine experts in small and exotic animals, always going above and beyond with their expert knowledge, skills, and compassion. Over the years, the vets, nurses, and support staff at BBEVS have helped me with an enormous range of piggies — from hand-reared babies to the oldest, fragile seniors. They have provided exceptional care for piggies with complex medical conditions, improving the quality and length of their lives, as well as support for the everyday care of my much-loved piggy family. I trust BBEVS and am grateful for the care they provide.

Fantastic experience: We used the home visit service when our budgje was unwell. Very easy to book. Helpful and accommodating and very thorough. Avoided the stress of transport for our budgie

Fantastic experience: We said goodbye to our gorgeous Ruby today, and the BBEVS team handled the situation with so much care and respect. I am incredibly grateful for how they navigated Ruby's treatment

Fantastic experience: These guys are fantastic, they are so professional and nice and about one the only place I’ve seen that take frogs. Somehow they managed to keep my frog calm and not terrified while running tests and administering medication. Which for her is unheard of.

Fantastic experience: We were received by receptionist who was very polite and given forms to fill out etc then told to take a seat, a minute later the vet took us in examined the patient and gave us all the information we needed. After this everything was handled with great kindness and sensitivity. With gratitude

Fantastic experience: I couldn’t rate the BBEVS team more highly! From the moment you book to the moment you leave, they are consistently professional, knowledgeable, and compassionate. They also do everything they can to make your pets visit with them as stress-free as possible. As a small animal vet myself, I know how busy vet clinics can get. Despite this, they went above and beyond yesterday to help my cockatiel Nala after a sudden car accident. They couldn’t have been more compassionate and helpful, making the whole experience much less stressful for me knowing she was in the best hands. I’m incredibly grateful for the outstanding support and treatment we always receive at this clinic. If I could rate them higher than 5 starts I would!

Negative experience: 0 stars actually. noting that before you express your grievances with them, they will try and play the card that you were abusive to staff when you were upset, in order to invalidate and discount any honest comments and argument. I've been a veterinary professional for years, I know exotics inside and out, and yet made the mistake of trusting other industry professionals when I needed them. I won't go into detail and share my countless devastating stories; but for my other exotic carers out there, trust my comments and find another vet from good word of mouth and experience. updating this review to just say their actions and treatment to animals is disgusting, the amount of reviews reading similar to mine are devastating and concerning - as a veterinary professional myself, I truly understand costs are involved, patients do pass away out of our control - but this clinic however! they have no clue what they are doing and once again, I've lost so many of my soul animals because of this clinic. fellow exotic pet owners - trust trust my words and find another vet - my judgement is not biased or misinformed.

Negative experience: A year ago, I took my sick rat, Petal, to BEVS, expecting compassionate care. Instead, I encountered a series of events that would ultimately lead to her untimely death. I phoned BEVS to make an appointment, informing them about Petal's bladder infection and my temporary financial constraints. (I was waiting on a new EFTPOS card and had limited cash over the long weekend.) I was assured the consultation would be at the standard rate. However, upon arrival 7 minutes late, I was told the holiday rate would apply, increasing the cost by over $300. Despite my financial concerns, I was willing to pay for necessary treatment. Over the years, I had spent many thousands of dollars on veterinary care at BEVS, most recently an operation to remove a tumour that resulted in the rat passing away that same day. I still paid the surgery bill of over $3,000 before taking her little body home in a box, having accepted that the staff had done their best despite the sad outcome. The vet diagnosed Petal's infection and recommended antibiotics and further tests. However, when I asked to pay the balance after the holiday weekend, I was refused. Despite my history of prompt payments with BEVS, the staff forced me to pay the consultation amount upfront and leave without medication. Petal was left suffering, and I was devastated. Petal's distress was palpable. She made little sobbing noises throughout the night and urinated blood the next day. Over the weekend, Petal's condition worsened. By the time the bank opened, her infection had progressed, and we had to euthanise her to end her suffering. According to my regular vet, the infection had likely spread to her kidneys, causing irreversible damage. When I informed BEVS about Petal's passing, the receptionist's defensive response and denial of previous conversations shocked me. She said I was no longer welcome at the practice. The irony wasn't lost on me when I received a sympathy card for the loss of Petal from BEVS a week later, which felt like salt in my wounds. Since this incident, I've been unable to get treatment for my other rats at BEVS. When I offered to have a friend bring them in, I was refused. In fact, I was told that the only way my rats would receive treatment was if they were permanently rehomed to someone else. This stance has left me concerned about animal welfare and the practice's priorities. As a wildlife carer, I was also denied advice on treating sick birds, further highlighting the practice's unwillingness to help animals in need. The experience at BEVS was traumatic, and I'm still grappling with the consequences. I hope sharing my story will raise awareness about the importance of compassionate care and transparency in veterinary practices.

Fantastic experience: Been to a few exotic vets now and this is by far the absolute best. Dr Emma was so nice and understanding, clearly knew exactly was she was doing with the most up to date information. Will definitely be bringing my reptiles here again :)

Fantastic experience: Very friendly and professional staff. They truly care about our animals! We dropped by for a checkup prior to boarding and the assessment of our babies was swift but thorough. Thank you for your help!

Negative experience: My bird's health started significantly deteriorating after our visit. He got prescribed the wrong meds that made him super week to die only 4 days after the diagnosis. I regret causing him all this pain. Please take your precious pets somewhere else and don't repeat my mistake. If only

Fantastic experience: Lovely people every one was kind and I was assured my little bird was in good hands she had lovely care and doctors were very helpful so was nurses in explaining the after care process for taking her home would definitely entrust pearl to them again if she needs anything care or other wise ❤️

Fantastic experience: I just can’t fault these guys. They are all incredible and compassionate people who always have the best interest of the animals. Had to get our little Guinea Pig put down today and am so thankful they were there with us, supporting us every step of the way and giving our Ralphy a dignified and respectful send off ❤️ Thank you all from the bottom of our hearts!

Fantastic experience: Absolutely wonderful. Took great care of my Quinn, they were caring during the waiting period, honest about the pricing, and extremely compassionate with us in our time of need. Best exotics vets I have ever experienced

Fantastic experience: Our little girl Candy (Sun conure) was looking very limp and not at all her happy self. The staff were very helpful and fast to diagnose the issue, which was lead poisoning. It was paralysing her. She spent from Wednesday morning to Saturday lunch being treated, and well looked after. We had updates twice a day and were allowed visits each day. We were so worried she would die when it started, but each day, we could see she was getting better and stronger. She is a tough little fighter, and we were so happy to pick her up and keep up her recovery at home. Made her human mum so happy to have her home for Mother's Day. Thanks to all the staff and all the advice we received. You kept our little baby daughter alive. At home and very happy.

Fantastic experience: A great place to take your bird. I say this as I only have birds...I'm sure they're great with other exotics species. They're fantastic, respectful and thoughtful. And just wonderful people! You can see they truly love the animals. I wouldn't take my bird anywhere else.

Fantastic experience: Thankyou to all the staff at BBEVS. You are the most compassionate, empathetic and professionally personable people in all of my veterinary experiences. I’ve never been happy with any veterinary clinic until you guys. Our pets are not just animals, they are part of our family. Thankyou for your respect towards all animals and their humans. Much love and appreciation ❤️❤️

Fantastic experience: They are the best vets i have dealt with. Very caring and supportive. Im thankful to have been recommended to go here.

Fantastic experience: We are so incredibly grateful to BBEVS for the amazing care they gave our pet duck Fifi when she was unwell. From the moment we arrived, their team was kind, compassionate and dedicated to making sure she got the best possible treatment. Throughout her stay, including overnight care and follow-up visits, they kept us updated and treated her like their own. She was so unwell and we didn’t think she would make it, but thanks to their expert care and kindness, she bounced back to her happy, sassy self. Fifi absolutely loved being spoilt during her stay, she was treated like royalty, and she knew it! It is clear that the staff genuinely care for the well being of their patients and we honestly can’t recommend this wonderful place highly enough!

Fantastic experience: Amazing, kind staff. Affordable!

Fantastic experience: The most beautiful, caring, compassionate and empathetic team of staff. After having a run around trying to find care for my Cockatiel, I wish I lived closer so I could get to them sooner as they really showed the love they have for their job and all animals who come in. They really care, they want you and your pet to just be happy and healthy and what more can you ask for. If you need a specialist vet, just go here if it's feasible - you will not regret it ♥

Negative experience: UPDATE- 19/11/24 POST RESPONSE- LMAO!! WHAT A JOKE YOUR RESPONSE IS! I WOULDNT HAVE ATTENDED THIS APPOINTNENT IF YOU PAID ME AND THE APPOINTNENT WAS NOT FOR ME BUT A CLIENT OF YOURS AND HIS BABIES WHO I MADE THE APPOINTNENT FOR. Again this shows the incompetence of the person i spoke to who did not LISTEN! The only abuse what occured here is when I told the incompetent practice manager KIRSTEN what I thought of her when she defended an incompetent staff member who provided inaccurate advice and did not LISTEN on my call! My friend wants nothing further to do with you and attended a vet who cares to address the issue, competent staff and at a lower cost. Your slander and misappropriation of the facts yet again demonstrates what sort of people are empoyed here and again a warning to all about this overpriced clinic with unqualified staff!! PREVIOUS REVIEW- BEWARE OF THIS CLINIC!! INCOMPETENT STAFF ON RECEPTION AND A PRACTICE MANAGER (KISTEN) THAT WOULD RATHER DEFEND STAFF THAN SEEKING A RESOLVE! MONEY DRIVEN AND DONT CARE ABOUT THE ANIMALS!!. I called the other day and discussed two baby conures who needed treatment for splayed legs. Was given the fee for a consult and due to the incompetence of the receptionist when I called back to discuss the appointment time was advised that it was only one conure was booked in and double the fee, which IS NOT WHAT WE DISSCUSED! I said I wanted this looked into as I should be honored for the original quote. I advised I would be going to Fair Work and the Ombudsman if I could not get a resolve. I spoke to the practice manager Kirsten today and when I outlined my issue she advised that she was unable to honour the original fee discussed also stating I was rude to the person on the phone who called her in tears just because I said I would be taking this further and execising my rights as a consumer. To the crying staff member who is obviously inexperineced and out of depth in a simple customer service role, running and crying to the manager... GROW UP!! When I finally got to speak Kirsten (who was belligerent just wanting to argue the point of not honoring the fee advised) out of frustration I told her in no uncertain terms what I thought of her defense of the incompetence I experienced and terminated the call so dont believe any rubbish she may post on my review!! The office of Fair Work avised that the best outcome would to be a resolve of the situation with the business however Kirsten was more interseted in a crying staff member rather than to move to resolve the issue taking the incompetent staff members side and not honouring what I was advised of on my original call. What a disgrace this business is!! My advice go to the Avian vet at Chermside who are fair in their pricing and have competent staff providing accurate advice and fees! Shame on a practice manager that could not come to a resolve and just wanted to blame and argue with me instead of addressing the incompetence of a staff member that didn't listen on my call!! Shame the calls are not recorded so I have evidence in what was said. You all need a lesson in customer service and conflict resolution, taking ownership and thinking more about your clients instead of your precious egos when a customer complains. TO ADD- I POSTED THIS REVIEW ON FB AND THE RESPONSE HAS BEEN INCREDIBLE:) Glad people are listening and hope they seek an alternative.

Fantastic experience: Excellent service and care. Took my cockatiel there after it survived a carpet python attack and the vets and nurses took great care of him and kept me apprised of his condition twice a day. Even checked up on him after he was released. I felt so reassured that my cockatiel was in safe hands

Fantastic experience: The only vet in Brisbane I would take my rats to. They are so kind, sensitive and knowledgeable. I have had bad experiences taking rats to mainstream vets so very grateful for BBEV’s service.

Fantastic experience: Very caring & professional with dealing with my very sick parrot. Vet & Nurses were lovely. My parrot is happy at home now.

Fantastic experience: Thanks doesn't seem adequate but I'd recommend these vets for the services offered and their care compassion and knowledge that Trevor the Quaker received. Much love and thanks for what you do ❤️

Negative experience: Went in for a consultation and $165. ten minutes later I am told that my chicken is so unwell they they recommend euthanasia but that will another $150 on top of $164 .Thats Just wrong

Fantastic experience: How have I been coming here for over 10 years and not dropped a review yet?! This is long overdue! I came to BBEVS in early 2014, travelling from the Northern Rivers initially. From the very beginning, I've been floored by the level of expertise, professionalism and kindness this practice embodies. My opinion hasn't wavered over the years, and I've continued to bring my little bird family to them for ongoing care. BBEVS sets the standard of care one should expect for their animals very high and maintains this standard in every encounter. They've taught me so much over the years about all things bird, and are always willing to answer my weird questions (I think it's telling that the reception staff can often pull the file based on voice alone ). I know people below have complained about pricing, but when you consider that this service is staffed by professionals who have spent literally half a decade MINIMUM studying and gaining additional qualifications in exotic medicine, it's actually extremely reasonable. No cost generated is unnecessary, and I say that having previously dealt with practices where they actually did money-gouge me. This practice isn't one of them. In any case, I generally think vets are underpaid in Australia, and if you don't believe that check the average salaries on Glassdoor. We still buy fuel, rent and see human medical specialists when prices go up yearly, why should animal health care be any different? It's not government funded. You are paying for quality and expertise. Speaking of quality, the vets there are all fantastic. My birds have been cared for by Drs Deb, Bec, Div, Kimberley, Emma, Sasha (former), Martine (former)-- they are all beautiful people. The vet nurses and client care team members are always wonderful too: my raptors have been looked after by Maddie, Alana, Meri, Kelsey (former), Charlotte (former), Matisse, Jess, Quilla--they always do their best to look after us and have seen me through some very difficult times over the years. I can't recommend BBEVS enough. The vets there stand out as leaders in their fields and continue to contribute to the development of the profession through active research (just look at all of the past and current publications many of them have been involved in). Just as I'd want a doctor that's up to date with current human medical practices, so too I want that for my feather children. I also swear that Dr Deb is the original Bird Whisperer™.

Fantastic experience: I think I'm probably an annoying pet owner and Ashley and Teena are both so patient with me. Deborah was also extremely intelligent when I met her once. All are very professional, polite and thorough. I trust them with my parrot Smokey. The reception staff are also lovely. Thanks guys!

Fantastic experience: I have been taking my two ratties to BBEVS for two years now and the staff are always so helpful. My ratties are cared for by Dr Divya. Dr Divya goes above and beyond with her care and treatment plans for my boys. We cant thank the team at BBEVS enough for the great care that they provide.

Negative experience: DO NOT TAKE YOUR ANIMAL THIS VET !!! , in 25 years of owning parrots, I have never encountered such a nelegent, careless, unprofessional, misinformed practice. Discharged with incorrect medications, traumatised my animal, who was returned litterly soaking wet from being dumped under a cold tap because staff broke her egg on her in transit, I was not allowed to see her once! Not even in consultation! Or whilst in their care. They lied about the situation, claiming she was dripping wet with her own poo and wee. I'm pretty sure anyone can tell the difference between that and water. And why was she in that sort of state. They claim its 24/7 care, it's not. Only staffed from 7. Your animal is left to its own devices, yet you get charged the emergency 24-hour care fees. the vet had less than 2 years experience, fresh out of university. I have an MBA, not a veterinary degree, and without doubt, I knew far more about parrots. SMALL ANIMAL CLINIC AT GATTON, DR BOB, best in Queensland, call there first! 10 years, and they have been brilliant! Will be following up with complaints to the relevant agencies to prevent this business from continuing its negligent money hungry practice. I can't apologise to my parrot enough

Fantastic experience: Dr Divya and the whole team and BBEVS were amazing and compassionate in caring for my birds. Dr Divya’s approach to my birds really helped them to feel calm and despite being skittish and bitey she put them at ease!

Fantastic experience: Amazing team, very respectful, so grateful to them all Trust them with my babies They went above and beyond to look after the most precious things to me in this life, and I truly can’t thank them all enough. I will miss going there, as I now miss my babies so much. 10/10 recommend. All beautiful souls

Fantastic experience: Big thank you for getting me in today The team at BB&EVS where amazing.. I had a beloved family pet who needed to be put down.. And the 3 young ladies understood that this was very painful for me and gave me as much support as they could.. In particular a young lady(I’m sorry I didn’t get her name) who genuinely cared.. And made me feel a bit better.. I ask whoever reads this to please find her and tell her I said thank you so much.. I highly recommend BB&EVS for all of your pets needs.. 5

Fantastic experience: I recently had the unfortunate task of having to say goodbye to my beloved guinea pig, Olivia, at the hands of the caring staff at Brisbane Bird and Exotics vet. During Olivia's final moments, the vet and her team displayed an unparalleled level of care and sensitivity. They provided me with a private room where I could spend some quiet moments with Olivia before the procedure, allowing me to say goodbye in a peaceful and dignified manner. Overall, I cannot speak highly enough of the professional and kind treatment we received from the staff at BBEVS. Losing a pet is never easy, but knowing that Olivia was in such capable and compassionate hands provided me with a sense of comfort and peace during a difficult time. I would highly recommend this veterinary clinic to anyone in need of care for their exotic pets.

Fantastic experience: Best team and service here Highly recommend them if you have pets like mine that a normal vet may be less knowledgeable on

Fantastic experience: Today was our first vet visit for our conure Pineapple. The vet was absolutely beautiful and so knowledgeable. Pineapple can be very spicy with new people but she was amazing with him. I have come home with so much more knowledge and tips for his care, it was a very comforting and helpful visit. Can't rate highly enough!

Fantastic experience: The staff are extremely lovely. The doctor I saw for my birds was so knowledgeable and professional. Highly recommend to anyone needing an exotic vet. I have visited this vet again and can't recommend it enough. Jess at reception was lovely, couldn't appreciate her service more. The vet I saw, Ashley, was great with my bird and reassuring me and giving advice. I won't go anywhere else these days for my birds.

Fantastic experience: I have been wanting to write this review for many months, but have struggled to find the strength. Last year my best friend (cockatiel) of 23 years passed away in his sleep. I phoned the vet and they were so empathetic and understanding of my pain and distress. I want to thank Maddie in particular who displayed such dignity and respect. I will never forget the warm comfort you provided to me and my partner.

Fantastic experience: Best vet. Highly recommend. My vet for over a decade. Best vet for guinea pigs/cavy. Highly trained, friendly, really care and work with you to get the best outcome. Great local business too, doing a lot of good for humans, animals and the environment.

Fantastic experience: A bit pricey but that's expected for a vet near the city. When I arrived for an emergency appointment a standard appointment had just opened, and the receptionist allocated me to that instead of making me pay the emergency price, which I appreciate. All the staff were really nice too.

Fantastic experience: In all honesty I cannot speak more highly of these guys. They took such good care of my little Crock Pot when he was sick. They fitted me in, gave me updates, provided information on what to look out for in case of the same problem happening in the future. They are truly not only just about treating your loved ones, but also about educating you and helping you prevent them for becoming sick or injured. Yes it is expensive, but isn’t any vet that does good quality work ❤️

Fantastic experience: Lovely staff and have gotten a lot better. Especially with Martinez on the front counter (not sure if that's her spelling) but she has been amazing. The doctors do love the animals and are good at what they do.

Fantastic experience: The team at BBEVS is wonderful. Dr Divya has been absolutely amazing time and time again, I am so grateful to be able to bring my babies to her. Her love of all animals, passion for and knowledge of the profession is so evident and I'm always sure we are getting the best care and advice. Thankyou so much

Fantastic experience: I took my bearded dragon Stevie to BBEVS for a surgical procedure. BBEVS is one of the best and most caring vets I have been too. The staff aren’t forceful with purchases and they understand the cost of services, which is so important and nice to have after already going through the stress of a sick pet. I got regular daily updates by phone and text message while my little scaly friend was in the hospital and check ups once we’d taken her home and it put my mind at ease more than I can express! I knew from the first moment I walked in, that my little friend would be in the best of hands. I would recommend this vet to anyone and they’re definitely my go to vet for my scaly little friend! Thank you to the team for looking after Stevie as if she were your own

Fantastic experience: Have always had a good experience while taking our pet rats here. Very caring, professional, and good communicators.

Negative experience: Edit 14/12/23: Revisited the reviews for this clinic to see if things had changed. Looks like they haven't from the review by Caden a few months ago. As for the response to my review, saying you "had not been aware she was doing poorly at home" is insane. I saw you as she had a respiratory infection and was making gurgling sounds while breathing. I then paid for an emergency appointment. If she was not doing poorly at home, why would I have made an appointment to begin with, then made an emergency follow up? I was told blatantly that she did not need medication and it would clear up, which is not the case for rats with RIs. They need to be treated as they escalate very quickly. Her sister ended up showing the same symptoms (determined it was genetic), I treated her with medication daily and she lived a full life. You tried to call when I was dealing with the loss of a pet (which had passed away within 2 weeks of me having her, due to BBEVS not knowing basic Rat care - if a rat shows signs of respiratory infection, you treat it.) and therefore, was going through the process of adopting another rat and introducing her to Pickle's sister, as rats can not be solitary (staying up all night on the first night to ensure she didn't kill the new rat I had introduced, which is a legitimate risk for rat owners). I did not have the mental capacity to answer the phone to the vet who was responsible for this. The right thing should have happened from the beginning. I was new to rat ownership and that was taken advantage of (which was confirmed once I spoke to others in the community of how weirdly "stingy" this clinic had become as of recent, as the time). For those looking for a good vet for speciality animals (can only give my opinion on rat care though), The Unusual Pet Vets at Jindalee are absolutely amazing. I saw them for the rest of the time I owned rats and they helped me a lot. Especially with providing medication for RI's (very common practice in rat care which should not be with held. Basic knowledge) ______________________________________________________________ Rat owners - Took my rat for an RI, vet said she didn’t require medication (her lungs were already VERY croaky at this point but as I was a new rat owner I didn’t understand how quickly respsitory infections progress). Paid for a emergency appointment a few days later as she was struggling to breathe and they only gave me doxycycline (by this point she should have been treated with doxycycline and enrofloxacin which is an aggressive treatment as she was VERY sick). Then by the time I went to another vet (half the price mind you) who gave me the enrofloxacin to treat her she had died as her lungs were too damaged. I was a first time rat owner (the rat in question I had for only a week and a half the first time I brought her in and the was approx about 3 months old) and I believe they took advantage of the situation and didn’t give me medication the first time so I would have to come back and pay again for the medication. I have been told that they have been dodgy for the past couple of months regarding being very stingy with giving out medication. I would 100% reccomend going to any other vet. For $120 per consultation I would expect much better care. Now I am more experienced I look back and I am completely appalled that they wouldn’t give me medication the first time I brought her in (which would have prevented this whole thing). Go anywhere else! Join rat groups on Facebook and ask around for reccomendations in your area! It will cost you half the price and you will not be missing out on any extra care. Please don’t be fooled by thinking that you are paying premium price for premium care! I really hope I have at least saved one Person from being scammed. As for the vet. Do NOT tell people that their rats do not require treatment for respiratory infections! The risk of developing an antibiotic resistance is nothing compared to the risk of a respiratory infection becoming fatal (which was the reasoning I was given, too bad I didn’t ask around at the time).

Fantastic experience: I bought my alexandrine parrot "Pablo" to BBEV and I am so glad that I did!!! From the time I walked in those doors I was shown kindness empathy and understanding from the staff. As I was visibly upset I was taken to a quiet room where everything was explained to me clearly. Financially I was on a very tight budget as it is only a few weeks from christmas. BBEV did everything they could to work within this budget. Looking forward to seeing all the staff there again in 5 days for Pablo's check up! Thankyou BBEV!!!

Fantastic experience: Unfortunately we unexpectedly said goodbye to our baby girl, and the team was so lovely. They gave us space to grieve, which was exactly what I needed. When we picked her up, she was so lovingly wrapped up and we were also given hair cuttings and a card with her paw prints.

Fantastic experience: Such a wonderful and caring place. Unfortunately the first time I went there was the time I had to put my little guinea pig down but they were so gentle and caring with him. It is a bit of a drive from where I live but it's definitely worth it because you get caring and kind vets who know exactly what to do when it comes to guinea pigs.

Fantastic experience: This place is fantastic. Dr Krishnan is both nice and amazing. She cured my Guinea pigs eye ulcer and infection. If you have exotic pets, I definitely would recommend this place 100%

Fantastic experience: If you've got pet birds the vets here are brilliant and really know their stuff. I wouldn't take my birds to any other vet practice

Fantastic experience: We had the best experience, we drove an hour, had to leave our boy in there care for the day, they kept us informed every step of the way, staff were extremely friendly, gently, kind & thorough, it's peace e of mind knowing there is someone who cares and loves birds, even if they are some One elses pride & joy, TOTALLY recommend Brisbane Bird & Exotics Veterinary

Fantastic experience: Divya is amazing handling my spicy parrotlett. He is putty in her hands. Divya has a beautiful way in dealing with birds. There is minimal stress to my bird which I am very grateful for. Can't recommend highly enough.

Fantastic experience: I recently had to make the difficult decision to say goodbye to my beautiful rat here, and the quality of care provided by the vets and reception staff was absolutely incredible even when I was an emotional wreck. The whole team were comforting, kind and understanding on a very difficult day for my partner and I and I'm forever grateful for their services. <3

Fantastic experience: Impeccable team with the most beautiful and compassionate people. I called for an emergency appointment & before I arrived the information had already been passed on to the triage team, so that when I arrived the team was able to take him straight away and were aware of the issue. The vet explained our options in detail and was so compassionate, even giving me a hug that was so very needed ❤️ The team turned this heartbreaking day into a beautiful goodbye that I am so grateful for. I thank you all for the love and care that you give to our animals and us.

Fantastic experience: Dr Emma was very gentle and compassionate, talking us through the steps for putting our beloved rat Micah down. I can’t thank her enough for her help through such an emotional event

Negative experience: I will never forget the time I was stuck in traffic and was going to be 10 minutes late for my appointment for my rat. I gave them a call and explained the situation, my rat was severely sick and needed medical attention ASAP. They told me they would not see me because I was 10 minutes late. My rat died over the weekend before I could get him into another vet. To this day I still blame this disgusting vets for my rat dying in pain. Please take your animals somewhere else, not all exotic vets have these ridiculous prices. They just want your money and don’t care about your pets as my statement has facts of this.

Negative experience: Used to be good but now becoming a cash grab... Pros: - Receptionists are always nice Cons: - Ridiculous price increases. Euthanising a mouse went from $95 to $140. Now they also require a full consultation ($153) before euthanasia, bringing the total cost to $293?!?! - Hit and miss Vets. Some are great and then there's other who care more about up selling you products/services. Example: Brought in our sick mouse and was told to leave her with them overnight or to buy various medications to treat at home (no mention of potential euthanasia option due to visible suffering). Went with the latter (costing over $300). Two days later, we went to another Brisbane vet who advised she is very ill and the medication would only be a short temporary fix (meds didn't even work). We decided to opt in for euthanasia to stop her suffering. Unfortunately in this case, there was either a lack of competency and/or empathy which caused our mouse further unnecessary suffering. Very disappointing...

Fantastic experience: The team here are fantastic. It is very difficult to locate a vet now that will treat anything other than a cat or dog. But the team here understands we love all our animals, not just the usual ones.

Fantastic experience: I can not highly recommend a vet more then I recommend these guys. Even though it was the saddest day on earth for my partner and i so far, the staff were hands down the best people we can both say we have dealt with and we felt so supported and welcomed❤️ The vet nurse, Maddie, I believe her name was, was outstanding, I could not believe how amazing she was with explaining and supporting us through a very hard decision and time. I felt at home and comfortable even when I was I complete mess. So, the biggest thank you to these guys for everything, they will take the best care of you and make sure you feel at home no matter what. 110% recommend!

Fantastic experience: Cannot begin to explain how fantastic the team here are. Today myself and my partner had visit take the turn for the worst, and could not have possibly asked for a better team to be in charge of ours and our pets care. We’d love to acknowledge the entire teams hard work and dedication, and also give a particular warm thanks and appreciation to Maddie who looked after us today. Her ability to not only show care and compassion to our animal, but also to us as owners was outstanding. As owners of exotic pets we were always a bit iffy and unsure where to go and what to do should the worst case scenario arrive, now we have absolutely 0 doubts that this team is our go to for all consults and care in the future. 6/5 stars, love you guys, thank you for all of the selfless, outstanding, loving work you do ❤️

Positive experience: Didn't visit but were very helpful with a recent phone enquiry. I did take an injured wild bird there many years ago, and they took it without issue.

Fantastic experience: We love BBEVS!! My senior cockatiel, Monty, has been a regular at BBEVS for several months now, and we can't be more delighted with how well he is treated at each visit. The entire staff at BBEVS are so friendly, kind & professional, and Monty loves the vets here - he has seen Dr Rebecca, Dr Divya and Dr Kimberley for his most recent treatments, and it's clear that these wonderful vets also adore Monty. We know that our little guy is in the very best of hands at BBEVS, and we look forward to bringing Monty for his next appointment! Thank you!

Fantastic experience: Dr.Rick.. a very kind, understanding Vet, very humanely ethuanazed my beautiful Blue Budgie, Berti, suffering from cancer..he just fell asleep.. and didnt feel anything! God Bless you, my sweet Bertie!.. you are truly happy now.I shall see you in Heaven!

Fantastic experience: Fantastic doctors and nurses with a true love for our tiny friends. On hearing about my little Cockatiel's accident, they offered a prompt appointment. Dr Emma was lovely and knowledgeable, and nurses were beautifully reassuring. As Spike, the Cockatiel had to stay in hospital, they provided regular updates and on release gave me lot of useful information. Much appreciated service.

Fantastic experience: An amazing practice with great knowledgeable, friendly and compassionate staff with both transparent and very reasonable pricing. When my mini macaw hurt himself in the night, I was terrified about what was going to happen. I've had extremely expensive and sometimes unpleasant experiences with bird vets in the past and was preparing for the worst-case scenario. I called the three avian vets around Brisbane and spoke to staff, got quotes and assessed appointment options. The two others agreed it was likely an emergency situation but were cold, largely uncaring and were somewhat evasive about giving a cost range for what to expect coming in. However, I called here and was able to talk through the situation with someone who actually cared, was able to talk through options and possible costs and was given appointment options immediately. I ended up calling this clinic 3 times yesterday before my appointment to confirm a few things, including payment options and the staff each time were amazing. When I came in, I knew I'd made the right call about where to go - the clinic is in a convenient location, looked great and had super friendly staff who seemed to genuinely care. My parrot isn't the easiest to handle if he doesn't know you, and he definitely put up a struggle but at no point did anyone make it an issue or anything. I can't say thank you enough to everyone who works here - you turned a scary and stressful situation into one where I left feeling welcomed, re-assured and that my birds care was in the best hands possible. After other clinics in the past pushing wing-clipping, refusing to talk about issues in anything but "layman's terms" and charging an arm and a leg to have a consultation - you've made a customer and patient for life. I'm the person everyone I know goes to for bird advice, information and help and I've always been on the fence about who to reccomend as a vet and what experience you should expect. That's no longer the case - I will be singing my praises for you guys from the rooftops.

Fantastic experience: I cannot speak highly enough about the staff at BBEVS. The staff on the front desk are friendly and efficient, even when surrounded by people checking in and out with their various pets. And Dr Bec is wonderful! Our turtle Wylie had not been growing anywhere near as much as he should have been. She took the time to thoroughly examine him and talk us through all the things that we could do to help. And was as excited as we were, when on his second visit he had doubled his weight! Dr Bec provided reassurance and encouragement along with her veterinary knowledge, when it was needed, to help us get Wylie on the right track.

Fantastic experience: I couldn't recommend more highly, booking was easy online with great communication and a text reminder in the lead up to the appointment. Easy parking at the rear of the building, and the reception team were welcoming and lovely. Dr Deb was brilliant with my little Green Cheek Conure, extremely knowledgeable and genuinely caring.

Fantastic experience: My partner and I struggled to pick a vet for our new Guinea pigs as we wanted to make sure we chose someone who knew what they were talking about. We decided to choose and exotic vet and pay extra for all the additional qualifications the veterinarians had, and this vet sounded perfect for that. We are extremely happy with that decision. All the staff were very friendly, and Dr. Krishnan was brilliant. She was so friendly and definitely knew a lot about Guinea pigs. We could see the love and care she had for them too. We are so happy with this clinic and are confident our pets are loved and looked after there. We recommend to everyone who wants proper care for their pets.

Fantastic experience: I just want to say a very big thank you to the amazing team at Brisbane Bird & Exotics for their kindness and service recently. My sweet little Nashi (green cheek conure) got injured and I brought him straight in, the team saw him straight away and did everything they could to help him. I was very emotional and they were so kind and comforting to me. I felt very looked after. Sadly my baby didn't make it but the level of care and compassion the staff showed from beginning to end, including the hand written card I received in the mail a few days later, meant so, so much and truly has helped me get through it. I feel comforted knowing that Nash was being well looked after and was made as comfortable as possible in his last moments, and I truly believe that if I hadn't received the level of service, kindness and care that I did, his passing would have been much harder to process. Thank you so much Brisbane Bird & Exotics, you have been wonderful and if/when I adopt a new feathered friend in the future I will absolutely be back to see you xxxx

Fantastic experience: Expensive.. but I mean if you love your feathered babies you really can't put a price on them :) The girls are very knowledgeable & caring for each & everyone of my birds. I currently have 8 haha!

Fantastic experience: They are fabulous. My 2 feathered babies always love to go on an excursion to see the lovely ladies at Brisbane Bird and Exotics. Very loving and caring.

Fantastic experience: One of the few places in Brisbane for pet lorikeets. We have been using them for four years. Always professional and caring.

Fantastic experience: fantastic staff and experience! my Barry was treated like a prince and was very well behaved. so knowledgeable and caring at a reasonable cost! highly recommend!!

Fantastic experience: We LOVE BBEVS! It's always such a relief when we arrive with our sick chickens because we know they'll receive the very best care from the very kind staff. 10/10 and highly recommend. The advice we receive and the care given to our chickies is absolutely phenomenal.

Fantastic experience: Memphis,my python, is safe and well thanks to the beautiful team who stitched him up. Handled with care and love. Thanks team!