Cannon & Ball Veterinary Surgeons

Negative experience: Shame there is no option for ZERO stars. I called today after calling more than once with NIL answer than when I did get an answer after speaking with another vet on the urgency of my birds needs but my vet not being available today I inform this person its an emergency and explain the issue. The response I recieved is absolutley disgusting and incentive to any PET owner "If his still breathing I'll put you on hold now" .. I have absolutley NO WORDS .. speechless is one word but not the many I have going through my mind. I will never be considering this place for an option with people who have no passion for the work their clearly in.

Fantastic experience: Great vet and better than most with excellent staff and reasonable fees

Negative experience: If your looking for a emergency care for your dog DONT GO HERE takes way to long for responses for you animal in a emergency situation or to find out the situation

Fantastic experience: Great vet, very professional and reasonable prices

Fantastic experience: Very caring people

Negative experience: Took my rabbit there about his teeth a year ago. I am not from Wollongong so they gave me his X-rays and diagnosis printed out. I have since lost those papers so I called them up to ask for them to email them to me. The receptionist was rude and said we can’t do that. They sent them to my vet and they emailed them to me. I still don’t know what the diagnosis is and my rabbit needs treatment on his teeth. I’m thinking about taking them to fair trading. All I want to know is what the outcome was when he came in. I’ll be going to another vet that specialises in rabbits. $1200 down the drain

Positive experience: Helpful and understanding. Gave good advice when we needed it

Fantastic experience: Saved our Parrot

Fantastic experience: Great staff.

Positive experience: Very friendly and helpful when payments are high

Fantastic experience: Always perfect service

Fantastic experience: Very pleased with the service! Jade is a fantastic vet and is supported by a wonderful team! Very grateful for all the care and expertise they have shown for our bird Dave!

Fantastic experience: Caring and kind vet. Took excellent care of my dog.

Fantastic experience: Lovely vets and staff all very helpful Thank you for looking after Pupples

Fantastic experience: Very knowledgeable especially with exotics

Fantastic experience: Great people .

Fantastic experience: They saved a poor yellow Robin !!!! Good on them

Positive experience: A nice veterinary clinic. The veterinary doctor was also good.

Fantastic experience: Great vets, excellent service & staff. Highly Recommended .

Fantastic experience: The best Vets. The team are extremely caring and professional. Would recommend them

Fantastic experience: Reception was absolutely lovely, Mike has so much experience with reptiles and was incredibly helpful and friendly, and pricing was more than reasonable. Couldn't be happier with the service, thankyou guys.

Fantastic experience: My 15 year old Staffy had a serious eye injury just prior to Christmas. Not only did the girl at front desk go out of her way to get Ollie in, the vet we saw was brilliant. As he could not help Ollie, he sent us to the right place. Thanks to these people for making Christmas bearable. They helped save my dogs life.

Fantastic experience: Good

Fantastic experience: Top notch

Fantastic experience: Been going here for years,lovely staff & service.

Fantastic experience: A great visit! The waiting area is clean. The reception counter is easy to approach. There are adequate rooms available for the examinations to be conducted. You can be moved into one of those rooms in the event you are waiting to be seen and the need to avoid pet contact with other pets in the waiting area becomes an issue. The staff were professional, knowledgeable and easy to speak with. They showed compassion and a genuine sincerity towards our pet related circumstances. The health issues with our pets were addressed and the costs involved were reasonable. We will continue to seek their services in the future. Highly recommended!

Negative experience: Was ok until my kitty Mollly passed overnight under their care. Was not notified until 8am the following morning and the vet was quite rude on the phone showed absolutely no empathy When I asked approximately what time she passed he could not give me any idea. Makes you wonder if anyone checked on sick animals during the night. I wish I had her stay with me and pass in my arms.

Negative experience: We thought highly of this vet in the past, but they recently booked my mum's cat in for a $1200 biopsy without giving mum, who is a pensioner, a quote or any mention of the cost. This was really disappointing; just bad ethical and business conduct. The biopsy was recommended for a rash, after only trying one round of antibiotics and one type of cream, after mum even said she hadn't completed the other treatments. Why on Earth would general anaesthetic and a biopsy be recommended for a rash when all options have not been exhausted yet? GPs don't book people in for general anaesthesia and a biopsy for a rash. Why? Because it's extreme, expensive and risky! Mum even signed a waiver about the risk of her beloved pet not surviving the general (!) and only when I found out she had no idea how much it was going to cost did I ask for her. When she found out, mum nearly fainted and wasn't going to stick up for herself because she thought it was too late and didn't think she has any rights. Luckily the nurse that I spoke to kindly cancelled the procedure and we picked up the cat with some normal treatment options (different cream and antibiotics). I've written this long review in the hopes that it might help someone to find out the reasoning and cost of a treatment before undergoing a drastic procedure; that won't even cure the issue, before blindly accepting a recommendation. And also in the hope that someone at Cannon and Ball will read this and discuss with the vet why such a treatment was recommended to a poor old lady without giving her a quote?! It was simply unethical, thoughtless and very poor risk-assessment for the sick cat; who would have been traumatised and still had a rash after mum borrowed money to pay the huge bill :(

Negative experience: the vet i spoke to charged me for an extended consultation without telling me that time was up and so i therefore had to pay double the price i was told on the phone. the vet who was supposedly the best could not give me any helpful solutions to my pets issue and couldn’t tell me anything that i didn’t already know from my googling. was a massive waste of time and money and i definitely feel taken advantage of, would absolutely not recommend if you have an exotic pet xxxxxx

Fantastic experience: Very efficient,excellent care.Been a client for 30 years..different dogs!!

Positive experience: Staff very friendly and my pup Honey is comfortable with her dr, operation booked Monday. Honey will lose 1 eye.

Negative experience: Claim to be an emergency vet for regulars but never pick up the phone after hours and don't have available appointments. Don't trust their emergency line and go somewhere else if your animal needs immediate assistance

Fantastic experience: Dedicated and caring. Always provide great advice

Fantastic experience: Whenever my little Bearded Dragon Agatha isn’t feeling well I always take her to Cannon and Ball. They are super knowledgeable and friendly. It’s very difficult to find a clinic that can help with lizards and I’m so glad I found this one. Best around. Plus, prices are very reasonable

Fantastic experience: Wonderful vets

Fantastic experience: Caring, experienced and professional. Have been going there for many years.

Fantastic experience: Most caring knowledgeable vets I have visited. The only ones to see if you have birds. Also care for the feelings of the family's who bring their fur babies

Fantastic experience: Best avian care but caring specialists

Positive experience: Great vets. Everyone is very professional. I feel like my animals are will cared for here.

Fantastic experience: Friendly team. They help out with overnight pet stay.

Fantastic experience: Easy parking at rear (allow time for your furry friend to take in the smells of others). Professional and efficient service of the administration staff and the Veterinarians.

Fantastic experience: I love Cannon & Ball vets. Everyone is so caring and gentle with your pets. They have kept my little dog, with a serious heart condition going for several years. Definitely recommend.

Fantastic experience: Great job . My cat will always go there for vacs etc.

Fantastic experience: Had an excellent experience with rehabilitation and surgery. Dr Kim Fryer went above and beyond the call of duty when it came to treating my dog. She also took human feelings into account. Kim is easy to get on with, knowledgeable and insightful. Alicia in rehab is warm, professional and always willing to help. The reception girls were efficient and helpful. Despite the stresses and difficulties Covid is causing my dog was always treated well. A big thank you.

Fantastic experience: Always caring for our pets, and providing great advice

Positive experience: Wow, Dr Jess is lovely. My dog was so relaxed at this first visit.

Fantastic experience: My beautiful Galah Vovo fell ill recently & straight away I brought her to cannon and ball. Michael is a wonderful man very experienced in avian practice & his whole team cares about your animals health a lot. Everyone at cannon and ball were a pleasant reassurance during this stressful time & were happy to update me on her hospital stay at any time! Definitely the best avian care in the Illawarra!

Fantastic experience: They really seem to care about my dog and what he needs.

Fantastic experience: Excellent thank you

Fantastic experience: Absolutely awesome vet

Fantastic experience: All ways provide an excellent service lovely staff

Fantastic experience: Very friendly staff and very helpful with my enquiries

Fantastic experience: Excellent care

Positive experience: Warm and caring for your pets.

Fantastic experience: I've been going to cannon and ball vet's for 21 years they are good trusted surgeons over the years I've even call after hours they are nice I like Kim . Kim is a nice caring person

Negative experience: I called at 6pm and explained my cat had returned after 24 hours - not breathing correctly, lethargic, not eating or drinking and unable to walk. The person asked on the phone if we usually go to them. My regular Vet (thank goodness!) is Unanderra and they were closed. I explained this. The person said sorry, they could not fit her in today and they were fully booked tomorrow. I explained this is an emergency and they are open for another hour. She didn’t care. Definitely animals not put first here. VERY disappointing. Later found out she had been hit by a car. Thanks Cannon and Ball! I spent my $2000 else where!

Fantastic experience: Excellent Avian vets! Jess is a wonderful vet that is always happy to see our two cockatiels. Also take in native avian rescues

Fantastic experience: Always professional and very good at what they do

Fantastic experience: Excellent vet. Highly recommended.

Fantastic experience: Couldn't ask for a better vet to be taking care of my sick baby

Negative experience: my bird died from an insufficient checkup. she could have been helped if she was only given a proper basic checkup. this place has no real knowledge on bird care. please go to Camden instead if you care about your bird

Fantastic experience: Very patient, respecting my uncomfortable position of allowing me to rest and relax while being understanding to my lack of knowledge of the illness of my pets.

Fantastic experience: They always take the time to care for my pets from birds to cats to dogs. Prices are great and service is quick

Fantastic experience: Been going here for years always professional

Fantastic experience: Possibly the best vet in the Illawarra especially if you have a ‘exotic pet’. Being a rabbit and bird owner we have relied on their expertise numerous times and had fast and professional service. All staff are friendly and compassionate. When we have had to admit our babies unfortunately into the hospital they have kept us updated on their progress and communicated well the treatment plan. So thankful to have them local. Having been to other vets in the past I would not trust anyone’s else with my pets. This clinic truely is a specialist in small animals and exotics!

Fantastic experience: These guys are one of the best vets around there no 1 prioritie is yr pets health and needs in general they get 10 stars from us.

Fantastic experience: Great staff and always professional and friendly! Highly recommend

Fantastic experience: Great service, good pricing, experienced vet

Fantastic experience: Staff were great from booking in to the consult. Empathetic and knowledgeable vet who gave me options on how we can move forward. Will happily come here again if my animals are needing a vet.

Negative experience: My rescue bird passed not long after getting an initial check up with them... from searching online, I think she had a respiratory infection. I'm so sad. I looked so much into the best vet for birds, their website said they specialize in birds, had multiple vets properly trained to work with birds. They missed my birds health issue, and she died. I seriously thought they would do a blood test since it was an initial, but they didn't, and I just put my trust in them. Also, when talking about why birds shouldn't eat seed (something I know a lot about), they just said it was because they "get fat" and didn't mention how dangerous this actually is because of the risks of/with fatty liver disease. I felt uneasy leaving, I should have listened to my gut and spoken up. I should have asked for a blood test to make sure she didn't have fatty liver disease (or anything else wrong) and then the infection would have been picked up. I wish they had put more care into really making sure she was okay. We paid the ultimate price. Another bird dead too young, let down by neglect. Shocked at the amount of bad reviews too. Appalling, leaving animals in pain, dying, or allowing them to die because you're too worried about your money. I should have known better.

Fantastic experience: Great vets and nurses, really care about the animals

Fantastic experience: A very kind and friendly service. There's an obvious live and care of animals in all the staff.

Fantastic experience: Great service and very accommodating staff

Positive experience: Very efficient staff.

Fantastic experience: Kind staff

Positive experience: Good pet care

Fantastic experience: Cannot recommend more highly.

Fantastic experience: A very experienced, organised and empathic team...!

Fantastic experience: Fantastic compassionate care! We wouldn't take our family to anyone else. They have been with us through some great times, not so great times, and absolutely horrible times. So grateful for their knowledge and support!

Fantastic experience: Direct with answers and no messing about

Fantastic experience: Our trusted vet - always friendly and caring. Couldn‘t recommend Dr Kim Fryer more. Our bulldogg puppy is always in best hands there!!

Fantastic experience: The vet was amazing and helped immensely at 4am when our rabbit needed help

Fantastic experience: Great vets, caring environment.

Fantastic experience: Great vet for reptiles , took good care of my snake , an talked me through the whole process, good priced not to expensive , definitely will use them again

Fantastic experience: Excellent service and compassionate care for concerned pet owners.

Fantastic experience: Best vet I’ve found in the Illawarra, caring staff, fantastic vets, and the passion for animals really shines through. Costs are always really reasonable, and they are really accommodating with payments. I recommend this vet to anyone in Wollongong with a pet, cats especially!

Fantastic experience: They are the best vet I've known. Genuine care about what's the best for the animals. Excellent at what they do.

Negative experience: I called about my Quail who had a broken leg, the staff were in uninterested and said their next available appointment was not untill the next day, it wasnt untill I pushed the urgency of the matter, that they suggested going to my local vet for pain relief. I went to my local, who treated, my Quail and called cannon n ball to notify them off the extent of the wound and asked whether or not to dress it, at which cannon n ball said no, so my local cleaned it ,gave the pain relief and I went home. (Only paying for the pain relief!) Apon my appointment at cannon n ball, they said the wound had been open for to long and they wanted to kill the quail! I told them that their the reason it was left open as my local was following their instructions. They then denied that and wouldn't give my Quail back untill I paid the consult fee of $75! My local did 3 times as much and charged only for pain relief! I'm never coming back, to these euthanasia happy murders!

Fantastic experience: Caring

Fantastic experience: Best vets on Crown st by a mile. Actually intetested in treating your animal not just taking your money.

Negative experience: I made two phone calls to confirm the reservation at 12:15. I arrived at 12:00 in advance. No one paid any attention to me until 12:30. Suddenly, the receptionist told me with a very bad attitude that the reservation at 12:15 was full. I said that no one had told me. Then she slammed the door and left. During this period, no one apologized to me, and no one explained the reason to me, which made me very angry! My dog is sick and anxious to see a doctor and get this result! Critical of the front desk, the service is particularly poor! I'll never go again!

Fantastic experience: Good service.

Fantastic experience: Great Avian vet. Even Buddy the budgie loved going. Zip pay offered

Fantastic experience: They take of our two bulldogs really well.

Positive experience: Need to have more things in stock. For baby animal.

Fantastic experience: Amazing support and experience

Fantastic experience: Friendly staff

Fantastic experience: very caring

Fantastic experience: Their professionalism, attention, quick action, and care provided is second to none I know my Indian Ringneck KIKI is in good hands with Dr Mike Cannon and his team

Fantastic experience: Good vet