Concord Veterinary Hospital
Information about Concord Veterinary Hospital
Opening hours
- sunday: (closed)
- monday: (closed)
- tuesday: 9h-12h, 15h-17h
- wednesday: 9h-12h, 15h-17h
- thursday: 9h-12h, 15h-17h
- friday: 9h-12h, 15h-17h
- saturday: 9h-13h
The team at Concord Veterinary Hospital is dedicated to providing the best veterinary care to all of its patients. Our staff is compassionate, enthusiastic, experienced and genuinely loves caring for all sorts of animals. Our staff are invaluable – they are Concord Veterinary Hospital’s greatest asset. All of our veterinarians are highly qualified surgeons and physicians. Each has been hand-selected and mentored by the Practice Partners to join the team at Concord Veterinary Hospital.
Our comment from InfoVet about Concord Veterinary Hospital:
At Concord Veterinary Hospital, you will find a dedicated team of veterinarians and nurses who truly care about your furry companions. With years of collective experience, particularly highlighted by Dr. David's compassionate approach and extensive knowledge, clients appreciate the professionalism and genuine care they receive during their visits.
Many clients report positive experiences, stating that their pets were treated with kindness and thoroughness. Excellent communication and a willingness to explain treatment options are also frequently praised as aspects that set Concord apart from other veterinary practices. The staff is noted to be not only knowledgeable but also supportive in emotionally challenging situations, providing comfort to both pets and their owners.
Clients have expressed gratitude for the care their pets received, from routine vaccinations to complex surgeries, including special attention given to animals with unique needs. The clinic's compassionate approach during difficult times, such as end-of-life care, is especially noted as unforgettable and heartwarming.
However, some reviews highlight a need for improvement in appointment management. Visitors have occasionally reported long wait times due to the clinic's popularity and walk-in system, leading to dissatisfaction during peak hours. Despite this, many customers still recommend Concord Veterinary Hospital, appreciating the quality of care that ultimately outweighs the inconvenience of waiting.
Additionally, Concord Vet actively engages with their clients, aiming to address concerns and make necessary improvements. They genuinely value feedback, especially when it comes to maintaining their high standards of animal care.
Overall, if you are looking for a trustworthy veterinary hospital where your pets will be treated with warmth and expertise, Concord Veterinary Hospital continues to be highly recommended by a majority of the clientele.
Services
Concord Veterinary Hospital: Reviews
Fantastic experience: Amazing team of vets and nurses. Your pet is in safe hands at Concord. Trustworthy and honest advice. **Finally used the cattery for a long stay. Was a bit nervous to leave my cat for an extended period but I did feel it was the safest option in my case & I’m glad I did. My cat was well cared for and played with etc. He came home happy and settled back quickly into usual routine.
Fantastic experience: Thank you David for taking care and giving great advice for Chia.. really appreciate your honesty and professionalism. All the best mate!
Fantastic experience: I can't say enough wonderful things about this veterinary practice, especially Dr. David. Over the years, I’ve cared for many rescue cats with complex medical needs, and time and again, Dr. David has been an absolute lifeline. His depth of knowledge, patience, and unwavering dedication have made all the difference. What sets Dr. David apart isn’t just his medical expertise, but the time and genuine care he puts into every case. He never rushes a diagnosis, always talks through options, writing them out on the little whiteboard, and explains everything so clearly. I always leave feeling hopeful, which is sometimes just as important as the medical intervention. When we had to say goodbye to one of our beloved cats, the compassion shown was unforgettable. Dr. David made sure she was his focus, we waited out in the car park crying, (not fit for public), and he bought her out to the car, beautifully wrapped up. A card and flowers arrived a week later. We are so grateful to the whole Concord Vet team & highly recommended the practice to anyone who wants the very best for their animal family.
Negative experience: I recently had to put down my dog at Concord Vet and organised his aftercare for cremation through them. I was assured he would be looked after. A week passed with no updates for pick up, so I called the practice. The staff told me the crematory had a backlog that week so was delayed. I later found out I was lied to, and that they hadn't arrange for pickup with the crematory - for 9 days! This sickens me, sickens me immensely. Regardless of the reason for the stuff up, the fact no one had bothered to check or follow up why my dog was still there upsets me the most. When I called multiple times to check if he had come back, they told me they had to check in the "corridor" because he would be left there if dropped off, as if he were a piece of junk mail. The negligence and lack of duty of care is unacceptable and very upsetting. Further to that, in the process of saying our final goodbyes, their staff came in to ask for payment. My dog was sedated at the time and the vet had just left the room to give us a few precious last minutes to say our final goodbye. I was bawling my eyes out, and the staff came in with a POS machine requesting I settle the bill there and then. I was sitting on the floor with my boy lying unconscious in one arm and she saw me in tears fumbling with my other arm to get my card from my bag. Any person with any empathy would have understood how insensitive and inappropriate that was. This occurred despite me offering to settle everything over the phone earlier but was told to come in for payment. I've spoken to the owner Dr David who I respected and trusted, letting him know how upsetting the entire experience had been with the hope that it will be addressed so no one will be put in that position again - he assured me he will. I have been with him since my dog was a puppy but this last send off honestly felt like a betrayal, a kick in the gut. Despite time passing, I still feel nauseous thinking about how my dog was left in his freezer forgotten for 9 days, like an afterthought under his care. He knew how important my dog was to me, like how his dear Charli was to him. It still brings me to tears and I regret putting my trust in Concord Vet that day as they have let me down. I've debated whether to post this review as it won't reverse what had happened or bring me closure. But I want to make this 1 star review a reminder for them that this is not acceptable and hold them accountable for making damn sure no one else posts a review with the same experience ever again. I can see your glowing reviews, but be accountable for the ones where you truly screwed up, no excuses and do better!
Hi Tina,
The importance of receiving Teddy home in a timely fashion (just a few days) is so important. When we met face to face - I confirmed this to you. Teddy's case troubles me greatly as I hate the pain and anguish that you understandably feel. We let you down, and I deeply apologise.
During our meeting I did advise I would look into the behind the scenes protocols and why they were not followed; I asked you if you wanted to know and have me update you and advise any changes required, as what happened with Teddy is inexcusable. You strongly advised me no, you did not want to hear back, and you likely wouldn't see me again.
What happened with Teddy was inexcusable, and I am so glad he is home with you now. After our conversation, and the years of our relationship, this google review saddens me greatly; I feel that you have the impression when we talked that I would not look into and act on Teddy's case. Quite the contrary, but you advised you do not wish to know, so I will not go into detail as you have requested.
In relation to the review - I would ask that you consider the affects that such actions have on the the mental health of veterinary professionals - to the level that an entire episode of insight was dedicated to the topic of suicide in the veterinary profession: https://www.sbs.com.au/news/insight/article/a-look-at-australias-veterinarian-crisis/4ptaqgr5k
Veterinarians have the highest suicide rates of all professions; this is multifactorial and incredibly complex which I will not go into now, however reviews such as yours play a large role in the significant negative mental health affects of veterinary professionals.
Tina - I wish you nothing but the best, for you and your family.
David
Fantastic experience: Doctor David has looked after our two cats for over 5 years and has been absolutely amazing with Winston and Toby! Thank you David!
Fantastic experience: A huge thank you to Dr David and the team at Concord Vets for helping care for my wee dog, Hiro. They have been fantastic in providing care for his neurological condition and food allergies. And in providing support for us both in his (and mine ;) resulting behavioral conditions. He has gone from being a very ill dog, to healthy but not wanting to be touched and biting. To now snuggling on the couch at night and asking for scratches. I cannot thank them enough!
Negative experience: Terribly disappointed. I had an issue and did the right thing phoned them, and also emailed them twice before posting this. No response what so ever and my dog has been going there for 12 years. My little dog was due for his annual vaccinations. . A very young Vet said his heart murmur he had since birth had really got worse and she needed to do blood tests and X-rays. An addition $1000. At the end of this she said he had an enlarged heart and a mass near his heart and needed to see a cardiologist urgently for an ultrasound and management Obviously I have been very worried and stressed. Off we go to the cardiologist yesterday, another $1500 to be told absolutely nothing wrong, heart not enlarged, no mass, slight murmur common with cavoodles, no mediation required. They also reviewed the X-rays the vet sent and nothing there of any concern. So with everything close to $3000 for no good reason. Vet obviously not experienced enough to read X-rays. Bad diagnosis, suggested procedures that were not warranted nor necessary and stressful for the dog unnecessarily. Will certainly not be going back and want to warn others to get a second opinion before you have to pay for possibly unnecessary procedures, Update Finally heard back from the owner of the business. Very condescending, no empathy or any concern for the mis diagnosis by one of his staff members. He did confirm he had spoken to the cardiologist which meant what I was told by her was confirmed. No apology for mis diagnosis and procedures not required, no offer of any sort of compensation, told me to go and complain to the Veterinary Practitioners board if I wanted to, Also told me in no uncertain term I personally was not entitled to Baileys records and he would only send them to another Vet. ( I guess he mentioned this in case the practitioners board wanted me to send a copy) 12 years a client at this business, spent thousands of dollars over the years and this is how the owner values his customers,
Hi Sue,
Thank you for taking the time to leave your review and I am sorry you feel this way, it is of course never our intention.
We were very happy to hear that Jasper's heart is currently functioning normally as it should based on the specialist ultrasound. An echocardiogram performed by a cardiology specialist is the gold standard measure to diagnose, stage, and work out best treatments for heart murmurs in dogs (and indeed people). We do hope Bailey's diagnosis of "myxomatous mirtal and tricuspid valve disease - stage B1" remains at it's current well compensated level as per the specialist report.
Just so you are aware - there is no requirement for you to submit Bailey's medical records to lodge a complaint with the Veterinary Practitioners Board; if and when a complaint is made, we are legally bound to supply them the patient's record directly.
We never like it when any client has a bad experience at Concord Veterinary Hospital. I would like to note however that whilst the initial presumptive diagnosis proved to be inaccurate, Bailey received the very best of care with the very talented cardiology team at SASH, and as a result you are now safe in the knowledge that his heart disease is stable.
We do wish Bailey the very best of good health Sue,
Concord Veterinary Hospital
Fantastic experience: We couldn’t be more grateful for the incredible care our dog Rocky has received at Concord Vet. Dr David went above and beyond to get to the bottom of a tricky diagnosis, keeping us informed every step of the way and showing real compassion for both Rocky and us. The whole team is professional, kind, and clearly passionate about what they do. Highly recommend!
Fantastic experience: We’re incredibly grateful to Dr. David and the amazing team for taking such great care of our 3-month-old puppy. When we adopted him, we found out his leg had been broken long before he came to us, and sadly, it couldn’t be saved. Dr. David performed the amputation surgery with great skill and care. The whole team made a difficult situation so much easier for us—kind, professional, compassionate and clearly passionate about animals. Our puppy is now recovering well, full of energy, and already adjusting to life on three legs. We can’t thank Dr. David and the team enough for giving him a second chance at a happy and pain-free life.
Fantastic experience: The most amazing vets and practice! Dr David and Dr Rebecca have been treating my dogs for 10 years so this review is long overdue. I was a vet tech in a huge practice for 6 years and so I have a very high bar. After trying a few vets closer to home I was quickly reminded how amazing Concord Vets are. They have particularly been amazing dealing with my dogs as they got older. I adopted a 10 year old kelpie and quickly realised he had kidney problems. They diagnosed him found the right specialist to confirm and made sure we didn’t go broke there doing only what was going to make a difference. Then they managed his kidneys and 3 years later his arthritis and unbelievably he lived almost 7 more happy healthy years! That dog didn’t have a snowballs chance when I adopted him so I’m so grateful. Now my other dog is old and I can’t imagine choosing anyone else to manage this stage of his life. You guys are amazing!
Fantastic experience: Excellent treatment for my 18 year old cat here and I thoroughly recommend them.
Fantastic experience: Concord vets were so helpful when my dog passed away, they provided me all the information I needed over the phone and gave me some advice on the process, and when I arrived they went out of their way to help me carry my special girl's body into the vet. The level of care the staff took for us alone should give the place five stars, would highly recommend to anyone.
Fantastic experience: Dr David and his team is the absolute best local vet I’ve ever seen! All the staff are the most caring and kindest. They have helped me in so many ways for my cats! Dr David is very knowledgeable, professional and efficient with really great advice. They really care about their patients. 10/10 would recommend to everyone!
Fantastic experience: I can’t recommend Concord Vets highly enough! The team is incredibly professional, compassionate, and thorough in their care. From the moment we walked in, we felt welcomed and reassured. The vets took the time to explain everything clearly and treated my pet with the utmost kindness. You can tell they truly love what they do. The clinic is clean, well-organized, and runs efficiently. If you’re looking for a trustworthy and dedicated vet in the area, this is the place to go!
Fantastic experience: Staff are really considerate and accomodating. I would trust them with all of my pets!
Fantastic experience: My mum goes here and takes our Labradoodle Red. I am constantly hearing great things about their service and also a special shoutout to the Veterinarian Natasha, she is amazing and very friendly and patient. Would highly recommend Concord Vet for all your pet's needs.
Negative experience: I would not take a small dog there. Too roughly handled. My dog's vet retired so I was looking for a new one and never has he run out of a clinic or wanted to go in the second time.
Fantastic experience: My cat - Summer had her annual vaccination and worming done at the hospital this morning. In addition, she also underwent checks for issues such as diarrhoea. The vet, Natalie, was kind, patient and thorough with her work. The front reception staff were kind and diligent all the way through. I would recommend this hospital to all my family and friends.
Fantastic experience: When you hold your 2 x pets (sisters) in your arms after raising them from a bottle for 20 years all you want is for the Veterinary Doctor to care. I will never forget what David did for my pets. He went above and beyond the call of duty to give me a few more years with them. They needed to be euthanasia, and that would have been any other Veterinary Doctors decision and easy way out. But David opted to try a new procedure for me that Rebecca and himself would perform. I gave him my blessing and prayed with all my heart. I didn’t care what they looked like after surgery as everything grows back. I just wanted them alive. I was blessed with a few more years and I have never ever been more grateful. I have never nor will I ever change Veterinary Doctors. David and Rebecca and all the staff work from their hearts as if the pets were their own. From the bottom of my heart thank you David, Rebecca and all your staff. You have won me for life no matter what. You are worth the wait.
Fantastic experience: I have been bringing my pets here for as long as I can remember. The team here are so lovely and incredibly supportive and talented, they all strive to help others and there level of care for animals is very clear and unique. David Hughes has been looking after my animals for a long time, he is the only veterinarian I trust with my pets. He has such a kind heart and his level of compassion is indescribable. Thank you so much David and the CVH team for taking care of my pets!! I’m very grateful to all of you for all your help!!
Negative experience: Just another money grabbing vet. Do consult, testing and waste time just to diagnose same issues as first visit. Waste 2hrs of my time and few hundred $$$. Never going back. Don’t reply with your petty sorry. Just a greedy place
Fantastic experience: I bring my 2 senior dogs here who both have ongoing health issues. The level of care and attention they receive every time is exceptional. Every issue and concern I have is always met with thorough treatment, genuine care and expertise, no matter how small or large. Thank you CVH team!!
Fantastic experience: Nurses Tara and May helped me out with a Gracie who I am looking after while her owners are away. They were so friendly and kind and Tara was very gentle with Gracie who can be a bit "opinionated" Thank you ladies you were lifesavers today xxxx
Fantastic experience: Very happy with Concord Vet, they always find the problem for my fur babies and cared/treated properly. David is knowledgeable thankyou for your support throughout the years. I highly recommend Concord vet.
Positive experience: Had a very disappointing experience with this vet. My cat was burned by hot water, and I rushed her to the vet after noticing some areas where her fur had completely fallen out. Despite this, the nurse checked her twice and insisted she was fine, offering no treatment or advice. By the following evening, I discovered several red spots on her skin —— Hi Dr.David, Thank you for your response, and I’m happy to share that my cat has fully recovered. I really appreciate your follow up on this. However, I’d like to share my perspective on what I experienced that day. I understand that it can be challenging to assess burns immediately, whether for cats or humans—I’ve been burned by hot water myself before. When I asked the nurse to check for any red spots on my cat, I was told there weren’t any and that her fur had protected her. I was also advised to take her home for monitoring. I do acknowledge that you offered to have a consultation, but I was also told that having a consultation was an option only if I was very worried. Based on the impression that her fur had protected her well, I decided to take her home. Thank you again for your follow-up. Thanks, Ao
Negative experience: The Concord Vets we’ve been visiting for 8 years now. Yesterday, I arrived around 3:30 PM, just as the afternoon consultation hours were starting. There was an unusually large number of people waiting, and I was told it would take 2 hours to be seen. As far as I know, this clinic does not take appointments. I understand that consultations are conducted on a first-come, first-served basis, but I couldn’t help feeling that it might be more efficient if appointments were allowed. After waiting for 3 hours, my dog was finally seen by the vet. However, when it came time to pay, I was disappointed again. Normally, the staff processes the insurance claim on the spot and I only pay the gap charge. But this time, perhaps because the staff seemed exhausted, I was told to pay the full amount upfront, and they would handle the insurance claim later. Both my pet and I were completely drained from the long wait, and my dog was unwell throughout the night. While I understand that this clinic is very popular and offers excellent care, I feel that some measures should be taken to manage the heavy workload more efficiently. Otherwise, even the veterinarians might struggle to provide proper care under such stressful conditions. In my experience, if you plan to visit this clinic, it’s best to arrive as early as 8:00 AM or at 2:00 PM to get seen during the morning or afternoon sessions. It was truly an exhausting day for both me and my dog.
Hi Miho,
Thank you for taking the time to review Concord Veterinary Hospital.
I am acutely aware that our wait times blow out from time to time, and this can be particularly upsetting and distressing when you are waiting with your sick pet. The only saving grace here is that no matter the wait time, we always see our patients and give them the required time based on their condition, and we do not turn anyone away due to having no available appointment times as is a common occurrence at other veterinary hospitals.
We have recently moved to having an additional veterinarian on duty for each consulting period in an attempt to reduce wait times, however due to what I like to think is our excellent reputation, and this time of year when every veterinary clinic is stretched thin, we are still somewhat overwhelmed despite doing our absolute best to get to all of our patients in a timely fashion.
Although we are constantly reviewing our policy in relation to this matter, we do not have any plans to change to appointments in the near future, as it is important to us that we are always able to see our unwell patients; we do not wish to turn patients away due to lack of appointment slot because we are always fully booked.
As a side note, I am unable to find your name in our system - could your pet be listed under an alternative name? If you would like to reach out to me directly at [email protected], I would very much appreciate that, so I could discuss this with you moving forward.
Thank you very much for your time,
Warm Regards,
Dr David Hughes (Practice Owner)
Fantastic experience: We cannot thank the team at Concord Veterinary Hospital - David, Jasmine, Natasha and Kate enough for their incredible care and support in helping our dog, Luna, recover from a challenging UTI. From the very beginning, it was clear that they were not only skilled professionals but also compassionate and understanding, especially given the emotional and financial stress we were going through. Luna's treatment required a lot but the team worked with us every step of the way. We were understandably overwhelmed, but David, one of the vets & owners at CVH went above and beyond to ensure there was a compromise that worked for us, while still prioritising Luna’s recovery. What really stood out was the communication. David made sure to keep us fully informed through detailed emails that outlined our options with clear examples and explanations of different approaches. His thoughtful responses and willingness to discuss different treatment strategies gave us a huge sense of reassurance during such a stressful time. We truly felt like we were part of the decision-making process, which made all the difference. Thanks to their expert care and the team's commitment to finding a balanced approach, Luna is now healthy & happy. We’re so grateful for the patience, understanding, and dedication shown by everyone at this clinic. If you're looking for a vet team that genuinely cares about both your pet and your peace of mind, look no further. We couldn’t have asked for a better experience, and we highly recommend them! Thank you again — Arvin, Ivan and Luna Bear
Fantastic experience: Dr Bronte, as well as the staff on desk were amazing. We were seen promptly on a Saturday, and Dr Bronte was kind, competent and thorough. Highly recommend.
Positive experience: Very disappointed with my recent experience. I arrived at the hospital at the exact time requested by the nurse, but ended up waiting an additional two hours before we were seen. I hope the hospital can better respect clients’ time and improve service efficiency to avoid such dissatisfaction. It seems that the one-star rating has put a lot of pressure on the hospital, so I changed it to three stars, and I hope the hospital can seriously think about how to optimize the problems I mentioned.
Fantastic experience: Many people are sceptical about vets and how they charge, however Dr Hughes is different - you are getting 5 star service, knowledge and experience, we wouldn’t put our trust in anyone else after this experience. He was v genuine, assessed Apples and gave a thorough rundown of the treatment plan, and all done with lots of personality. He genuinely loves animals, it’s not just a job. Thank you to the team at Concord Vets.
Fantastic experience: 100% recommend. I travel across Sydney to go to this practice. Wouldn’t trust anyone else with my pets. The nurses are friendly, supportive and caring and the vets are kind, knowledgeable and always take great care of my cats.
Fantastic experience: Dr David and the whole team at Concord Vet are the best. We have moved out of the area but travel over an hour to still see them as we wouldn't trust anyone else!
Negative experience: I’m extremely disappointed with the service at Concord Veterinary hospital. They informed us the waiting time was over a hour yet we were kept waiting for over two hours. To make matters worse, other clients who arrived after us were seen before us. This was not only frustrating but also showed a complete lack of respect for our time and the urgency of my dog’s condition.
Fantastic experience: The vets who saw my poor unwell and very elderly cat were all so wonderful. They all knew what they were doing and were super kind, caring, loved animals and had a great sense of judgement. They took the time to help me and my cat at the hardest time of his life. Huge recommend.
Fantastic experience: My cat passed away last week, but I feel very fortunate to have encountered this hospital. I am deeply grateful to all the veterinarians and nurses who cared for my cat, especially Jasmine and the others whose names I regretfully cannot remember. They provided us with honest advice and endless compassion during my cat’s final moments. Jasmine is a kind, rational, and thoughtful veterinarian, dedicated and responsible in her work. Knowing my cat spent her last moments in this hospital, surrounded by such caring professionals, brings me great comfort and solace.
Fantastic experience: We are going to Concord Vet Hospital for over 20 years, now with our second pet baby. We strongly believe, that even long waiting time is worth the care and attention we always receive here. Thank you Dr David and the team
Fantastic experience: I cannot express enough gratitude for the exceptional care provided by David and the team. My cat's health took a sudden downturn, and despite exhaustive investigations elsewhere, the issue remained elusive. David's expertise shone through as he swiftly diagnosed an inflamed gum, a condition missed by others. His dedication to ensuring my peace of mind was unparalleled, as he patiently explained his reasoning and compared test results in detail. Within a week, my cat underwent successful dental surgery, and thanks to David's high ethical standards and genuine love for animals, he's now back to his happy, healthy self. I wholeheartedly recommend David and the team for their exceptional care and expertise.
Negative experience: Asked the vet team to clip the back end fur on bottom area of my puppy as it was a little matted. They ended up cutting his skin just under the tail and was in pain for days crying and barking. Even when I took him back to check the next day they not let me know there was a cut and I only noticed it a few days later when he was still in discomfort. Really poor error especially for such a simple task. Really disappointed.
Fantastic experience: I was going over emails between David and myself from years ago, when he was looking after me and my precious soul cat, Aphra, who was terminally ill. David was very kind and empathetic and I would highly recommend him to anyone who wants a vet who genuinely cares.
Fantastic experience: Concord veterinary hospital is fantastic. All staff are kind, knowledgeable, experienced and supportive. They offer excellent care with clear explanations. You might wait a while but that's because so many know and trust them, so they're always busy. Would always recommend them to any pet owner.
Negative experience: This vet put my cat in danger and carelessly allowed a stranger to bring my outdoor cat to the vet and take medication home with her and take my cat home with her. How was this allowed after they checked his microchip and saw my name and details? Well they actually ended up giving her all my personal details that were on the chip! Do not take your animals here, their negligence could have resulted in terrible things. Not only did they prescribe and diagnose him incorrectly, (as I had taken him to my own vet that morning where they diagnosed him correctly for a completely different issue than what they claimed) but when I contacted them and demanded answers they refused to give me (the owner!) information! I am honestly disgusted and do not take your animal to this vet if you care about them! The only reason I discovered this had happened is because the woman who took my cat to the vet contacted me. Concord vet never left a message or texted me to let me know what had happened. This is completely illegal. When I spoke to the staff on the phone, they were also unhelpful and not understanding of the dangerous situation they had put my cat in. Nor did they want to apologise and take responsibility for what they had done. When I called the vet, the woman on the phone claimed they checked the microchip last and didn’t give the stranger medication. I found that to be a lie considering you would check the microchip first. Not last. And the stranger herself told me she had eye drops given to her by this vet. So this was another lie they tried to use to cover up their actions. Needless to say I am outraged. I normally don’t leave a bad review but this situation was honestly traumatising.
Fantastic experience: We take our family cat here and always have a good experience
Negative experience: Very bad medical error happened to my dog when she having her hernia surgery when she under 1yr old. We have been to this place for quite some time before this happens, and they have all the medical records of my puppy and they still cut her on the wrong side, the side with no hernia… still don’t understand how this happened, so I decided to share my experience here for someone new to this place
Fantastic experience: My parents and I were fairly nervous going into the vet for the first time with our cat just about a year ago and I was made to feel that the vet nurses and staff there were all amazing to talk to and helped my parents and I understand what would be happening.
Fantastic experience: The vet took the time to comfort my dog and rule out all possibilities for her condition. Above and beyond. Highly recommended.
Fantastic experience: My dog was with another vet, but we ran out of his medications and they were fully booked for the next three weeks. Luckily, Concord Vet was able to see him right away and Patch got his medications. I did not realised how good this walk in system can be until I needed it. The same thing with helping Patch cross the rainbow bridge. We were able to come in when Patch was ready. The staff were so great. I emailed about the process, the cost etc and all of my emails were answered promptly in a friendly reassuring tone. They really do understand it was a hard decision. On the day, they were so accommodating and professional. I highly recommend CONCORD VET. Don't be put off with the no appointment system,.
Fantastic experience: After a few years away, we’re back and Concord Vet is now our preferred vet. They alway have time to see us even if it’s just for a small thing. Every time my dog is sick or going through something I know they will always be there to help or find the time to see us, unlike some places where I have to wait at least a week or 2 before we can get a time slot to see someone. Just a few month ago Concord Vet Hospital saved my dog and nursed him back to good health. If it wasn’t for Dr Aleshia and the team, I’m not sure if my dog would still be around. So for that I will always be grateful to you and the amazing team. Definitely the BEST and most importantly RELIABLE Vet in the area and I know I can always count on them. Thank you so much!
Fantastic experience: First time visit for our sick senior pup this morning - the warm care and professionalism shown by Dr Georgia was reassuring in a stressful time for our family. We know where our first port of call is for our veterinary needs in the future. Thank you!
Fantastic experience: Dr Georgia is a wonderful vet who you can tell has a strong love and passion for animals. Really appreciate the way she had handled my cat and treated him with great care. She was able to answer all my questions post treatment. She took the time to give me a detailed email response which I highly appreciated. Thank you for the great service!
Fantastic experience: Dr Georgia is the best vet ever, always very thorough, empathetic, listens and acts on my concerns and has a great sense of humour. The vet nurses are also knowledgeable and friendly. A practice that cares about their patients. I also like how they offer Trap Neuter Release (TNR) and are one of the only vets in Australia offering FIP treatment. The only thing is with appointments, especially as someone with a cat, perhaps there could be certain days where there are some appointments allocated - for those who can't get out of work or have felines. Other than that everything is great!
Fantastic experience: a review long overdue. Dr Karen is amazing and I cannot thank her enough for looking after all our pets in the past few years. Shes highly knowledgeable, ethical and empathetic. Our new puppy had issues with inguinal hernia, which was not made known to us at the time of purchase. I called two vet clinics for an opinion, one vet was recommended by the pet shop and another local one. One said to return the dog back to the pet shop and another said dont worry it might go away on its own. Dr Karen gave her honest opinion that surgery was required now and I trusted her . 1 year after surgery, our puppy is healthy and happy. No issues at all… Miso now runs faster than a leopard. Thank you to Dr Karen & staff at Concord.
Fantastic experience: Very responsible and caring vet. David is the best Vet doctor in Sydney I know, not only knowledgeable but also loving and really care about little ones. Thanks!
Fantastic experience: Been here for a couple of years and the staff is friendly and knowledgeable, they truly care for your fur-child and you as a guardian. Thank you so much!
Fantastic experience: Great service, very friendly and efficient. They run by walk ins only, which suited us at the time. Our cat was okay to wait and have a look at the fishes in the tank and fellow patients coming through. We only waited maybe 15-20mins for a standard check up + vax around midday. The vet Dr Ran Duan was amazing and thoroughly explained everything, especially keeping in mind that this is our first cat so I had a lot of worries and she had all the answers as well as useful advice. Thanks very much.
Fantastic experience: I am very thankful to the Concord Veterinary hospital for the care provided to my cat Charlie. They've always been professional but even more importantly very caring. Their doctors and nurses are simply the best, and the clinic overall is very cat friendly.
Fantastic experience: Our family are so blessed to have Dr David and his magnificent team caring for our paw-children! They are so dedicated, caring, and professional.
Fantastic experience: Concord Vet Hospital has been caring for our family's pets for over a decade now and we are extremely happy with their care! All of the Vets are so kind and intelligent and really take their time to treat every patient with the best possible care they can. Our pets love Dr David and can't wait to see him every time we come for a visit. Keep up the great work CVH!!
Negative experience: service is okay but it is a disaster for people who do not live close enough as they don’t take appointment. Long hours wait . first time waited one hour did not get it and came back again next day in the early morning and told have to wait another two hours. I am not going to let my pet in the cat bag for two hours. It was the same situation for last time visit. will go to other Vet who takes appointments and really look after pets when they are in need
Fantastic experience: They have been taking care of my dog here for years, I highly recommend!
Fantastic experience: Concord Vets are the best vets in Sydney. Each time we go there with our beautiful cats , the vets and staff are so caring and knowledgeable and I know our fur babies are always in good hands. We had such a bad experience years ago with another vet when we lost our 18 year old cat. I wish I knew about Concord Vet back then. Concord Vet was recommended to us by the Cat Protection Society when we found our new cats. The vets and staff are all just beautiful, amazing people.
Fantastic experience: Amazing care and compassion from the whole team! All the vets and vet nurses in this practice are amazing and so caring for you and your furry & feathered friends (or scales, or furless etc). :) Well-priced too, but I not the focus of why we go to CVH. It's the easy of access (no appointments, walk-in which means when your pet is sick you can get in). We had an older rescue dog who we sadly lost late last year. We were there almost weekly due to her health right through the lockdown and the team were doing it tough - but always with a smile and compassion. I wouldn't trust our pets with any other vet.
Negative experience: I don't ever write reviews this is the worst place to take your pets too my bird lost a lot of blood due to them cutting incorrectly they don't know what they're doing nor even stop the blood they caused they didn't care they're just money hungry my poor bird forest is in pain they didn't take any responsibility for the things they've caused I want my money back disgusting place.
Fantastic experience: I put my dog to sleep yesterday and it was hands down one of the hardest days I had. Dr. Georgia was gentle, professional and very understanding. I couldn’t thank her at that point. Thank you for making that day a bit better for me.
Fantastic experience: Such amazing service! I had an amazing time visiting this establishment and the nurse that attended to us (Tisha) treated us with such kindness and kept my babies well looked after from the minute we stepped into the building and throughout till the end of our visit. Would definitely recommend any pet owners to this fine business as our lovely animals will be treated with the utmost kindness and respect by the administration, nurses and veterinary specialists!
Fantastic experience: Such a caring and friendly vet practice, great experience with our dog Loki. Would highly recommend.
Fantastic experience: Great service! A lot of love for the animals here! Especially helpful was Rabia! Highly recommend!
Fantastic experience: The staff here were great and looked after my dog well. Rabia was amazing help.
Fantastic experience: Always lovely dropping into this place with my little ones! The vets and nurses are super professional and really take the time to care for my dogs and provide lots of solid advice :)
Fantastic experience: Thanks for looking after my cats always give the best service
Fantastic experience: An exceptional group of staff who are always welcoming and give the best care and attention to my cats needs. Highly recommend this vet.
Fantastic experience: Highly Recommended. I have always found the staff and service at this hospital to go above and beyond their needs of service. The vet nurses appear to be extremely knowledgeable, happy and friendly, they have a real passion and love for the animals in their care.
Fantastic experience: Great service great people looked after me and my pet so well will recommend them to everyone can’t thank them enough. Thanks you guys keep up the good work
Positive experience: They are good vets but I really wish they had a proper appointment system instead of walk ins. This is a busy clinic and wait times are often 45 mins to 1 hour. Many times the estimate is not given and you are told to wait in the car until we receive a phone call. During peak covid they may have found this method useful but now it is frustrating. Between work and children it can be difficult not knowing wait times in advance.
Fantastic experience: The team at Concord Vet Hospital is amazing! All the vets are professional and reliable, and all nurses are so friendly and helpful. My cat has been a patient of Concord Vet since the first day I moved to this area.
Fantastic experience: The most thoughtful and caring vet I have ever been! All the members are super lovely. They think for you and your pets and they always have the best advice when you needed.
Fantastic experience: Best Vets ever! They always have the pets interest at heart. I now live on the other side of Sydney and I still take my dog here
Fantastic experience: I have had animals my entire life and this Vet is by far the best. I have a wolfhound (she loves Karen) and 2 rescue cats which I take to see Karen and her service is absolutely outstanding. Karen checks everything, explains in a detailed manner that is easy to understand. What I most love about Karen is a love for animals and the compassion she shows when she needs to deliver news that are difficult to hear. Our cat was recently diagnosed with FIV and Karen has helped me to understand the disease and long term care to increase his quality of life. Hands down best service. Thank you so much Karen⭐️⭐️⭐️⭐️⭐️
Negative experience: If you want to be a new customer, you will have to pay extra $75 for registration fee. Well, this is the 2nd time give 1 start review. Details as below: After checking Google Reviews, I was expecting this is a good place, so I decide to try it for my 16 months Lab annual vaccination here. I called them for the price details today (09/10/2021), price for vaccination sound s reasonable to me in this area, however, reception says they need to charge me extra $75.00 for registration fee because I am a new client, they do not take new clients because of COVID, if you want to be a client, this fee is a must, which does not sound reasonable to me at all.
Fantastic experience: I was highly recommend by several locals about Concord Veterinary Hospital. All the staff are so lovely, warm and considerate. I found my Cat Diego M as a kitten and they thoroughly went through everything with me to provide the best care for him. They provided me with a care manual which I thought was an amazing help. He has grown to become a handsome healthy Cat. Thank you
Fantastic experience: Wonderful clinic! Huge thank you to David, Bec and their team. We have a very anxious German shepherd and they go above and beyond to make sure we are all looked after. I would highly recommend Concord vet to any pet owner. Really appreciate the professional manner of all the staff. Thank you!!
Fantastic experience: Awesome vet clinic team that always puts my dogs best interest at heart!
Fantastic experience: The staff are so friendly and compassionate. I recommend this veterinary to anyone.
Fantastic experience: I would reccomend any pet owner to Concord Vetrinary Hospital! Knowledgeable staff, great service and a caring atmosphere.
Fantastic experience: amazing staff! we felt so at home and my little staffy who loves home made sandwiches was so excited to come back!, highly recommend
Fantastic experience: I take my Moodle her and she is always in the best hands. Staff are very caring, courteous and passionate about what they do.
Fantastic experience: Friendly and reliable, they always go above and beyond to make sure we're well looked after!
Fantastic experience: Great, friendly and trustworthy vets. All the staff are caring and professional.
Fantastic experience: Amazing care and passion from the entire team at CVH. Every vet and let's not forget the valuable vet nurses are so caring and understanding. They have really invested in good equipment and able to do some testing onsite as well as a newly upgraded operating theatre. Good value for money too, which is why we started going there - but now it's not about that at all and I wouldn't go anywhere else.
Fantastic experience: Concord Veterinary Hptal have fantastic vets and nurses, they all have a genuine love and care for all animals. Alex took excellent care of Rocky when he was unwell. Highly recommended, great service, and great staff.
Fantastic experience: Highly recommend Concord Vet to any fur baby owner! Alex and the team were amazing and lovely to deal with!
Fantastic experience: My dog and I love all the friendly staff at Concord vet! They’re so helpful and always provide excellent service! Thank you
Fantastic experience: Fantastic clinic! The staff are helpful and friendly, and my dog has never been more comfortable at the vet! Highly recommend.
Fantastic experience: I would highly recommend concord vet to any pet owner. They are so friendly, helpful and supportive. They did a great job looking after my dog. I’ve been to other vets, but nothing compares to them.
Negative experience: cheat money, i do blood test there, doctor said everthing is good maybe because of the medcine, so after finish medcine come again. Then i bring the report to the other vet, they told me the cat very sick,
Fantastic experience: Dr David is an amazing person and doctor. As a new puppy owner I could not be more grateful to have found a trusting, reliable and caring doctor. Dr David is very genuine and treating our little pup Nala with the utmost care. The welcome card I received in the mail was such a sweet gesture.
Fantastic experience: Excellent cat care. Cat was well looked after when boarding and delivered home safely.
Fantastic experience: Wow. I only came here by chance as my pooch had a back injury. They are so so lovely and explain everything in simple terms. You can tell they really respect our furry friends. We received a beautiful hand written thank you card in the mail which I thought was the nicest thing ever. Definitely don’t get that service from our current vet. Thank you!
Fantastic experience: Highly professional staff who obviously care for both their animal patients and their clients. Cannot recommend them enough
Fantastic experience: Arnold our Cavoodle has been accident prone since a pup, the concord team have been superb with him (and very calming to me) each time our pup has needed an unplanned trip to the vet. Thank you!!!!
Fantastic experience: Dr David has been wonderful with our little pup. He's a straight shooter who doesn't try to upsell. Super knowledgeable and was able to accurately diagnose and treat tricky parasitic conditions and a respiratory infection. Always on hand for advice and support. Received the cutest little "welcome to the family" card also, would highly recommend. Thanks guys :)
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