McIvor Rd Veterinary Centre
Information about McIvor Rd Veterinary Centre
Opening hours
- sunday: (closed)
- monday: 8h-18h
- tuesday: 8h-18h
- wednesday: 8h-18h
- thursday: 8h-18h
- friday: 8h-18h
- saturday: (closed)
At McIvor Rd Veterinary Centre in Bendigo, we have been taking care of your pets for over 30 years. Our deep-rooted connection with the local community makes us a trusted place for the well-being of your furry companions. We specialize in providing comprehensive veterinary care, ensuring that both your pets and their human family feel comfortable and well-cared for.
We offer a wide range of services, including health checks, vaccinations, deworming, and surgery, as well as wellbeing services like nail clipping and nutritional advice. Our highly trained staff is equipped with modern technology, including radiography and ultrasound, to ensure quick and accurate diagnostics.
Your pet's health and well-being are our top priority. Therefore, we work closely with you to provide advice and treatment options that cater to your pet's specific needs. Additionally, our clinic is open Monday to Friday, and we have an emergency service through our sister clinic during weekends and public holidays.
McIvor Rd Veterinary Centre: Reviews
Fantastic experience: I’d like to thank Mclvor road vet centre, And all staff who were involved with our lily’s operation. Also Jenny was very passionate with relaying after care information. Lily is recovering so well. Thank you mrvc
Fantastic experience: I can’t recommend this clinic enough. Lost my girl on her 17th birthday on the 1st of January. They were so kind. I haven’t had good experiences with vets in the past so it was just a better experience. They went above and beyond.
Fantastic experience: Staff are amaing very caring and very supporting .special when your pets are sick or at end of life .support vets and nurses have given my family with laying little nugget and max to sleep when they were 14 years old and there little soul s couldnt go on .the empathy the staff have is same as human in last stage of life they took the pain away and keep them comfortable as just beatuiful they were not just dogs they were family .time we were allow to spend with out pets wasnt pushed out door once they past.and candle burns out front desk for every love one who passaway. It called respect . Thankyou to everyone for there kindness and respect in time most hardest laying a family members to rest .free of pain fly high max a million (little legs) and nugget ( nugg nuggie)
Fantastic experience: Very attentive and compassionate. Outstanding service and care
Fantastic experience: Very nice and it's cool inside my cat is going to be fine thanks guys ☺️
Fantastic experience: Our miniature schnauzer became very unwell over the weekend. McIvor Rd Vets Saw him promptly and provided timely expert care. He ended staying up with them for four nights. They communicated with us at least three times a day to let us know how he was going and we were able to visit him during the day whenever. Through the care they provided, our little man recovered and is back to normal.
Fantastic experience: Mcivor Rd vet was our go to vet for our dog, they were always very pleasant to deal with, always felt the quality of care was outstanding and could never say anything other than positive things about everyone there. From the reception staff to medical staff. Unfortunately we had to have our dog put down recently and honestly for such a difficult and unimaginable time they were very clear, concise, caring and straight forward with us. Once again not a single thing they could of done better. Today I received a card from them expressing their condolences for our dog. It was a very unexpected but extremely thoughtful touch. Highly recommend them and will definitely be using them again in the future when we get another pet. I really can't speak highly enough of the whole team.
Fantastic experience: Dr Shayne, Dr Senura & Suzan were so caring and accommodating for my boy Boris. If I could give 10 stars I would. They all went over and above to provide the best care for my boy. Highly recommended, and thank you so much :-)
Fantastic experience: Excellent response to our emergency, great care and communication, respectful and compassionate, thank you
Fantastic experience: Friendly and professional team.
Fantastic experience: We had our little Dachshund, Gustav treated at the clinic, he also had an overnight stay. We cannot recommend this clinic enough! Each and every staff member are incredibly empathetic and kind. Rachel was our first port of call, and absolutely lovely, she made us feel so much more at ease! We couldn't be happier at the outcome for our furbaby either. Professional care of the highest standard, with warmth, kindness and honesty thrown in too. We can't thank them enough!
Positive experience: Everytime I go there I can't fault them at all always caring towards the animsls
Fantastic experience: Really happy with the care and attention our Golden Girls received when getting spayed. Millie GR had a few issues (she has special needs) and ALL STAFF were fantastic with her and me. Thanks so much for the support, brilliant communication and care given to our girls esp Millie
Fantastic experience: Wonderful, caring staff who really love what they do.
Fantastic experience: We had to make the heartbreaking decision to put down our beautiful Labrador, Chester, after 11 wonderful years — a decision no one ever wants to make. It was an incredibly difficult time, but Dr Mark at McIvor Road Veterinary Centre was truly incredible. He was kind, gentle, and took the time to explain the whole process so we felt supported and understood. He recognised how difficult the decision was and needed to be, and his calm reassurance helped ease some of the pain. The care he showed — right down to the small touches like giving Chester a treat until the very last moment — meant the world to us. His compassion made a really hard day just that little bit easier. We’re so grateful to McIvor Road Veterinary Centre for the respect and love they showed Chester and our family.
Fantastic experience: As one of the nurses at the emergency clinic run through McIvor road, a high standard of care is a huge priority for me. There’s no where else I would want to take my dogs on weekdays other than McIvor Road! The vets are knowledgeable, passionate, compassionate, honest and patient comfort always comes first. The nurses/reception as a whole are so highly skilled, very efficient, and go above what is needed to make patients comfortable and loved on. They are so dedicated, patient focussed, and I always know that my two trouble making Golden Retrievers are in the most capable and kind hands possible. They go above and beyond every single time. Thank you so much for loving on my girls, and always going all out to get to the bottom of the issues. I appreciate every single one of you, as do my dogs.
Fantastic experience: So impressed with this vet. Had a terrible expierience taking my dog to a different vet in bendigo so I booked in here for a second opinion. All of the staff were kind and friendly, from booking my appointment over the phone to attending. The nurses were so kind and gentle with my dog, the vet was so compassionate and very informative. He listened to my concerns and was very honest from the get go, referred me to a specialist and was all round very gentle and thorough. Very thankful for their time
Negative experience: I took my cat in on Christmas Day with what i thought was a sprained shoulder. The female emergency vet on that day lacked compassion and any form of customer service. She treated both my cat and myself like an inconvenience and then suddenly decided to grow a heart when she realised my cat had a blood clot caused by an undiagnosed heart disease. She called my cat dramatic for crying out and trying to get away from her and I do not blame my cat for a second for not wanting to be anywhere near that woman. I regret every day not asking for a different vet to double check or take over as that experience was so incredibly awful. While she became somewhat kinder once telling me that there was no fixing the problem and i would have to say my final goodbyes to my cat, it should not take a bad diagnosis to be kind. It was Christmas Day, I was concerned about my cat, I didn’t particularly want to be there either. I sincerely hope she either chooses a new career path, grows a heart and some compassion and/or that I never deal with her again. I would like to add that the nurse who assisted on Christmas night was lovely and clearly loves animals. She cuddled my cat and was comforting to both her and I in those final moments & I am forever grateful for her. Furthermore, my father recently took our family dog in to be checked due to her arthritis and while asking to trial one last medication before we make the difficult decision to put her to sleep, the vet was extremely rude and once again lacked compassion. My father acknowledged the next step would be to say goodbye and the vet said “well the sooner the better” as though we don’t know that our dog is in her final stages. It is already such a god awful thing to go through and decide on I don’t know what on earth made her feel that was an appropriate thing to say. There had to have been a better way to have that conversation and she chose the most heartless route. I do not know if this was the same vet, but it’s almost more concerning if it wasn’t because it means there are at least two people on your staff who are exceptionally average human beings who should not be customer facing. Please have a look at the people you employ and consider some training for tough conversations, customer service & showing compassion in distressing and gut wrenching times.
Fantastic experience: They saved our dogs life. Outstanding veterinary services, wonderful staff and excellent conditions. Highly recommended
Fantastic experience: Good place to take your pets to when there not well.
Negative experience: We had a terrible experience with McIvor Rd Veterinary Centre. Our dog was in critical condition—he couldn't move, and we were desperate for help. When we called, they put us on hold for 10 minutes while our dog was suffering. That kind of delay in an emergency is completely unacceptable. When every second counts, a vet clinic should be responsive and prioritize urgent cases. We were extremely disappointed and would not trust them in a life-or-death situation again.
Fantastic experience: What a fantastic veterinary clinic this is I was referred to Dr. Senura De Silva for surgery on my Popp’s subluxation of her patella’s. Dr De Silva has the most amazing bedside manner, and a quiet and gentle confidence. Poppy had both knees done, and her progress has been amazing. Cannot speak highly enough. The reception staff and Vet nurses all helpful and friendly. Also got reduction as a pensioner.
Fantastic experience: Have brought my cat Olaf here twice and the staff are lovely and courteous. Especially for a first time fur mum. All the guidance and Information about his needs was invaluable The reception staff are lovely and professional Olaf was treated with compassion and care (and so was I ) We're looking forward to his next appointment
Fantastic experience: Amazing and caring vet clinic! Everyone is so polite and understanding. We have taken all of our pets there, even our oldest three that are no longer with us. Everyone we have seen has always been professional, polite, understanding, caring, realistic and just bloody amazing! Highly recommend!!
Positive experience: Ok. Receptionist was a bit so-so. Vet nurse was ok. Ended up taking my cat to the emergency vet the next day.
Fantastic experience: Very professional, I had to have my little bunnies eye removed at 8 weeks old. The operation was a complete success. Thank you so much to the lovely vet and everyone involved in her recovery. The price was very reasonable and she has had no further problems. Also it’s great to have a pension discount.
Fantastic experience: Great service for my kitten desexing, staff very friendly and clearly love their job and the animals.
Thanks for letting us know that it is obvious we are a caring, friendly, knowledgable team...we sure do love our job! And your little kitten was too cute! Thanks for trusting us with his care.
Fantastic experience: The staff are compassionate and friendly . Thank you the staff helping me with my cat Benji and thankyou for the sympathy card very nice of you all .
Thank you Sharon for taking the time to share your experience, even during this very sad time. We are pleased you were able to feel how much we care.
Fantastic experience: The empathy shown by staff to me when my beloved gsd Jerry passed was second to none. Thank you so much
Fantastic experience: My Nina has had two highly successful TPLO surgeries here. Everyone is always super lovely, and they go out of their way to update me and look after Nina when she stays. Thanks!
Thanks for trusting us with two big surgeries on your lovely Nina. We are glad you appreciate the communication we have with owners and the love and care we give to our patients. We aim to please both!
Negative experience: I wouldnt recomend this vet to any 1. All there after is your money. They dont care about your pet. This place has caused more damaged to pets than any 1. As long as they can get your money there happy. If you love your pet take my advise and do not bring it here.
Hi Shane~it is not pleasant to receive a bad review and honestly it is our aim to care the best we can for everyone and their pets that walk through our door. We think your broad statement is extremely untrue and we wish you had spoken to us personally to rectify the situation. We care greatly. We do not 'damage' pets and we are not about the money, albeit we do need to get paid so we can continue to care for the other pets that walk through the door. If you wish to contact the clinic and speak with the Practice Manager, we hope we can change your mind. We do like to reflect on things we could have done better, that is how everyone/every business grows.
Fantastic experience: The facility is lovely, clean and bright. My son loves the fish tank in the waiting area. I found every vet and every reception person to be so wonderful. I dealt with about 4 vets there because my beautiful Jaffa got sick quick and we had to put her sleep here. From the very first visit, to explaining what was wrong to the actual visit where 2 of the team put her to sleep, I felt so supported, cared for and held in my decisions and my grief. They really care about your pet here. I had been to another vet locally and didn't get the same level of expertise and they also didn't have the equipment to fully explore what was wrong. So I recommend this clinic with all my heart.
Lisa we are sorry that you lost your lovely Jaffa and even in your grief, you have reached out to let us know what we did right. From our lovely space, to our fish to gaze at, to our knowledgable vets, to our equipment, communication, support and care...thanks for letting us know all of this...it means a lot to the team to know we got it right.
Fantastic experience: Always great service & able to get you in staff are always friendly & accomodating.
Thanks so much Jess for sharing your positive experience with us. I know we bend over backwards to try and fit all we possibly can in as we care so much (and hate to say no!)...glad you can see it.
Fantastic experience: Our Golden Retriever had ACL surgery here around 3 years ago. The service was perfect then. I needed the details and X-ray results from this surgery. I cannot recommend the receptionist today more highly. Something I thought was going to be time consuming and annoying was handled in the most courteous and respectful manner. It only took minutes and the required information was provided. 10 out of 5 stars to this staff member. Very much appreciate your diligence, well done.
Thanks Annette for letting us know from the surgeon to the reception staff today, we did an awesome job. It's these comments that keep our team going...we have definitely shared this with our reception team (and the lovely Trish who looked after you). ❤️
Fantastic experience: Very good staff, I brought in an injured bird and they saved it
Negative experience: These people are down right rip offs charge double the price of any other vets around and charge for things that wherent even done then tell u one proce then price changes three times over 24 hours stay away better vetenerairy clinics around
It is a shame you hide behind a name that is untraceable and you have your price 'facts' 100% wrong. I would love to look at the case and talk with you. Sounds like you must have come in over a weekend and saw our emergency team (NOT McIvor Rd Vet Centre) so the pricing there is different than a GP clinic, and for what it offers it is actually very reasonable and much closer to Melbourne for regional, unwell pets. Like human medicine, it is not an exact science and during treatment cases can actually change. If you would like to speak further about this, please call the clinic and speak with the Practice Manager. We of course would rather talk through this than have you leave very disgruntled.
Negative experience: Never going back after the rudeness of a vet yesterday
Fantastic experience: Very compassionate and understanding when had to euthanize my senior cat
Fantastic experience: Always caring helpful and friendly with excellent service. I have been always happy with this veterinary service and procedures.
Fantastic experience: The staff at McIvor Road Vets and also Central Victorian Emergency are fantastic people. They did a wonderful job of looking after our darling dog Toby. Without their expertise and conscientiousness Toby would never have lived the long healthy life that he did. We are also very appreciative of their kindness and compassion.
Thank you Sue for taking the time, amongst your grief, to really let us know how much you appreciated what we did for Toby and you. These are the notes that fuel our team of vets and nurses to keep doing what we do. We love our work, our patients and our clients.
Fantastic experience: Caring and efficient team! They made a difficult time just that little bit easier
Fantastic experience: Great service and friendly staff who genuinely care about clients and pets
Thanks Esther for noticing all of this and sharing for all to see. We aim to achieve all of this so pleased to see we have hit the mark.
Positive experience: We couldn't be happier with the service we received, the Vet did a fantastic job with our beautiful dog, but this clinic is super expensive
Thanks Michael for letting us know the service and vet were fabulous! Our clinic is actually very reasonably priced so I can only assume you came in over the weekend when the emergency branch was operating (Central Vet Emergency). Due to weekend wages and the nature of emergencies and the hours we operate, the rates are higher but MUCH more reasonable than our emergency counterparts in Melbourne. Also a bonus for Bendigo to have such a service.
Fantastic experience: Dr Catherine was thorough, caring, gentle and was highly motivated and effective. I had a need to phone the next day with a question, and received highly respectful care, again. The receptionist was outstanding, showing genuine interest. Impressive performance on all counts. It was not cheap, but quality.
Thanks for taking the time to share your positive experience with us Hunter and giving us such high rating.
Fantastic experience: I whole heartedly recommend Mcivor Rd Veterinary Centre. The care they showed my beloved Pug Jake and the compassion they had for me was out standing. My little pugger was in a bad way, and the consistency in care, (with weekend Central Vic Emergency) and knowledge they had was amazing. Explaining to me what care and treatment is required and what my options were. Never once did I feel pressured, and though I knew the cost were going to be high (he was in a really bad way) they discussed the different payment options available and walked me through them. They solely focused on the health and safety of my furbaby, and i will be forever grateful.
Thanks Shelley for sharing your positive experience with us. We haven't seen your handsome Jake for awhile so trust that he has been going really well There definitely was a lot of care given from both our teams and I am glad it was obvious that our focus is the health of our furry patients. His story was epic but he got there! ❤️ Our aim every single time. Thanks for being such an awesome pet owner too.
Negative experience: Worst emergency vet to grace Bendigo. Knew we were coming, had a cat literally dying in our arms. Waited ten minutes for someone to show up to the reception desk, too busy laughing about something in the back room. Cat died there while waiting. I suppose we should be grateful there's even an emergency vet in Bendigo at all, but when this is the choice? Pray your animal isn't injured after hours of your regular vet.
Deanna, I’m sorry but the case you shared with us was not of a cat dying but one in pain from a broken femur discharged from usual vet Friday. The nurse had acknowledged you and went to let vet know you had arrived. Cases are put in order of emergency and from your communication we were unaware yours was so dire. I can assure you that we are sad for your loss and wish this on no pet. If you heard a nurse or vet laugh, it was in no way directed towards anyone and it’s a tough job and they’re coping by bringing some lightness into their day. Sorry this was ill-timed for you.
Fantastic experience: I couldn’t recommend the team at McIvor Rd Vet more!, the level of professionalism and care was amazing. My family have taken our animals to the team here and have felt cared for from the moment you walk in the door, they update you throughout your pets appointment and allow you to check in however many times you’d like!. Thanks again for taking care of our fur babies. You guys are awesome.
Thanks Gretal for your positive feedback. It’s nice to share with the team what we are doing right ❤️
Fantastic experience: Had to say farewell to my 17years & 7 month dear old cat & the staff at McIvor Vets were so caring, kind & wonderful helping me say goodbye to him. I highly recommend them. They have looked after him for so many years. Thank you
Thanks Janet for taking the time to share with us what we did well during such a hard time for you. We are thankful you trusted our care for so many years. Sorry for the loss of your handsome Biggles.
Negative experience: We would like to share our experience with McIvor Veterinary Centre, 'which is extremely low' our 16 mth Sheppard Heidi was involved in a vehicle accident emergency 'which I'm ashamed to say it was my fault' we are not questioning the emergency response for Heidi, ' especially the response vet Emma' absolutely fantastic, although from the time of first emergency, we were demanded $800 to even continue any further treatment. Then handed a treatment plan estimate of $2,200 less our $800 deposit, Unfortunately Heidi eye needed to be removed ' her recovery was improving 100%,we understand that the damage was irreversible, or though the non communication from the centre in regarding to our concerns of the costing and affordability our baby 'Heidi is worth it" We felt like our baby Heidi was been held for ransom, we were not allowed to see her for 2 days before and after the surgery, We communication by our inquiry in relation to Heidi, the staff were rude, arrogant ,unprofessional and demanded the invoice to be paid once we walked in the door, so we asked for an itemised account that we were going to pay with asking to talk to management, which was arranged previously via-a phone conversation we wanted to question the process of the treatment which was $3,700 plus the $800, we were denied that privilege only to be informed by the receptionist at the time that it could have been over $6000 'think yourselves lucky' once we paid the invoice we we're allowed to see and hold our baby girl Heidi, it has been 2 days since Heidi's traumatic weekend ' and ours' we have not received any contact for the McIvor Rd Veterinary Centre, yes we are so happy to have her home on our property, BTW this Veterinary Centre is NOT a caring country vet, but a very exorbitantly over priced vet. We would not recommend this centre but saying that it's the only emergency vet that is 24/7 ' hopefully you don't have to go through what we have went through ". WE WELCOME ANY A PHONE CONVERSATION FROM MANAGEMENT TO DISCUSS OUR DISAPPOINTMENT WITH OUR BABY HEIDI, our contact details are on your records, we welcome a call from management , Not A RECEPTIONIST, BTW we had to reluctantly put a 1 star to comment. Dave and Rhonda
Fantastic experience: I just need say my most heartfelt ♥️ thank you to the team at McIvor vet clinic. The care and compassion you showed looking after my gorgeous elderly boy Tyler right up the day I had to say goodbye with a broken heart . I am forever grateful for how you were so professional and took into consideration of how I was so devestated but I knew it was the right decision with your guidance. I received the most beautiful card of condolence from them saying how sorry they are with my loss of my beautiful boy. All the care you gave Tyler in previous months was amazing and I thank you all so much from the girls on the desk top all the staff and vets. I can't recommend this clinic highly enough total professionals. With many thanks Marjorie
❤️ thank you Marjorie for taking the time in your grief to share your positive experience with all of us at McIvor Road Vet Centre. We always appreciate hearing that we did well by our clients.
Fantastic experience: Very caring staff and vets, they do an amazing job everytime, they always go above and beyond to look after our pets, would recommend to anyone who wants their pets looked after by genuine animal lovers
Fantastic experience: I have nothing but praise everyone in this clinic - reception staff, nurses, and vets have all been so pleasant, helpful, caring, and professional. It is so obvious they all truly love animals.
Fantastic experience: I highly recommend this clinc, I find they are always kind and calm even in the most stressful times. After having many beautiful bunnies seen by Dr Kara and the team its reassuring to know they are in capable, loving hands.
Thanks Kelly for trusting us with all your bun-buns, also for sharing such a positive review. We sure do love all the pets you bring to us and Dr Kara delights in caring for so many bunnies. ❤️
Fantastic experience: Highly recommend this vet. I have had the pleasure to deal with Dr Kara and Dr Silva. Always compassionate and willing to go above and beyond to ensure I leave with all the information regarding my animals health concerns, without any hidden costs.
Thanks Dylan for letting us know you can see and appreciate our care, knowledge/skill and communication. We appreciate hearing we have got this right!
Negative experience: Sorry to say, you get only one star, if there was a choice of no star, that's what I would give. Took our cat in on an emergency call as he was bitten by a snake and all they were concerned about was the payment. Was made to pay $900 before they would do anything, we did choose not to go with the antivenom as that alone cost $1200. I had a previous cat that survived with only an IV and pain killers. After 2 nights of being there, with no night monitoring, they said that we could take him home that he was eating and moving better.. after I paid another $900 before I could see him, he was the same as when he went in, so now having to take care of him myself. I will never take my pets there again.
Thanks for sharing your experience, albeit not so positive for you. Legally we must give you all options and often in times of emergency people just say yes to everything and would then hold it against us later when it comes to payment. We must make sure you actually can pay before we treat. This is standard in most clinics, particularly emergency ones. Your cat did in fact have his gag reflux back when he left the clinic (or we would not have discharged) so you could actually feed him and give him fluids, thus he had improved in our care. We were actually trying to do the right thing by you and reduce costs as you expressed great concern over them. I don't know what we could have done to improve your experience. I did speak with the actual owner and felt that he had a much greater understanding of the situation and was happy with the result. We sure hope to not have to see one of your cats again for snake bite. How sad and stressful for you that you have had to go through this twice.
Fantastic experience: I can't thank your team enough for your recent care of my puppy Gracie, I have complete trust in you!
Fantastic experience: Had to sadly put my bunny to sleep. The team at Mcivor road were lovely, caring and compassionate. I also received a card in the mail from them with their condolences. 10/10 would recommend. Great service during a heartbreaking time.
Thanks for taking the time to share your experience with us, even while you grieve. We aim to assist at all stages of your pets life and are a very compassionate bunch.
Fantastic experience: Can't Thank them enough, had to rush my little Chihuahua in for emergency treatment on Sunday unfortunately she passed away on the way there they tried everything to revive her but sadly she couldn't be revived the team were so friendly and understanding and sympathetic, & the pricing was alot cheaper there & they do After pay which came in handy being a Sunday. They are by far the best vet l'v been too, l recommend them 100 %. A Big Thank You To The Veterinary Team.
Fantastic experience: The compassion that they showed my son was out standing . Thank you for making a very difficult and emotional decision a lot easier for him.
Thanks for your feedback on your experience here. We are a compassionate team. We really do aim to treat clients young and old, and their pets, with the best of care and help with our guidance and knowledge. We appreciated hearing your review and that we assisted well in a really difficult time.
Fantastic experience: Really caring warm friendly staff that really love what they are doing. Highly recommended
Negative experience: I swapped to passionate vet care.My dog had an abscess pushing her eye closed and swollen face and they twice said it wasn't an emergency .She had 4 infected teeth. Gone to the pack now..Inconsiderate and unhelpful.My dog was suffering. I have spent thousands over the years at that place never again
Negative experience: It sad to see the only good vet clinic in Bendigo are no longer compassionate and caring as once to to be. Not sure if it is under new management but find staff extremely rude and uncaring. Especially the younger nurses. Been going there for years but definitely not going back there again.
Fantastic experience: This time I gave them 5 stars, purely because I was treated differently to the last time we had to take my daughters cat there in an emergency. I'm not going into any detail about that last visit, except to say, that the last time, we got the worst receptionist that day. This time was about a pigeon I'd found on a footpath that I assume was hit by a car. It was in a bad state with lots of blood loss. It needed to be euthenised, rather than the poor thing slowly dying in pain. I'd driven to 3 vets that day, but all were closed, and it wasn't until I called McIvor Rd vet that I found out that it was the Bendigo Cup holiday. Anyway, I got a lovely person on the other end of the phone, and when in got there, I was treated really well...and the vet agreed it needed to be put to rest. I now have more respect for these guys, and knowing they're available if I find anything else that needs help, I'll go straight there.
Positive experience: Amazing care given to our boy, General. Thoughtful and understanding. Lovely staff, reception is wonderful. Our two always wait for public holidays to have something happen.
Thanks Kat (and General!) for your feedback. I will share with our reception team who often feel like they are on the cold front. They care so much and try to fit all patients in and make sure everyone is looked after and happy. Tough job but they love it!
Fantastic experience: Great vet allwayse very polite Just wondering if they do after pay
Fantastic experience: Absolutely fantastic place to take your pets for the best. Most gentle, loving care. They've helped me out a lot
Fantastic experience: Staff and vets are always kind and patient. Always want the best for my cat, very understanding about cost constraints :)
Fantastic experience: Excellent staff, and our Vet was great, forthcoming and easy to understand during our difficult time, highly recommend.
Fantastic experience: Cannot thank you all enough for saving our precious Evie's life. Your care, professionalism and clear communication made an awful situation bearable and she is recovering so well. Will recommend you to everyone. Regards David, Karen, Kira and Ember
Fantastic experience: Excellent service and pet care. Explained everything thing properly and took great care of our dog.
Fantastic experience: The comfortable atmosphere, it puts pet and owner at ease,this is reflected in the way they handle their patients. Pippin only has to hear Dr Kara and her head spins around to look at her car harness. Pippin loves the staff... Thats a puppy dog that knows how Dr Kara helps her. I find all the staff easy to get along with. I've been going there for 5 years. Great team of people.
Fantastic experience: Great service staff really friendly an our pup penny enjoyed the treats
Negative experience: Younger Reception staff was extremely rude, doesn’t give you the time of day when “checking in”, then tries & “upsell’s” you when you’re not interested in your way out & then gets stroppy when your firm back to stop the awkward & pushy encounter. Unfortunately this particular “girl” ruined what had been a good experience with this place after a questionable experience years ago with Sue.
Fantastic experience: Absolutely fantastic staff, friendly, love the animals in their care, go out of their way to help, well priced and open late for working people.
Fantastic experience: Thankyou to all the staff who worked so hard to save my darling Rosie all acted professionally and compassionately. Rosie says thanks too.
Fantastic experience: Took Bella in for her vaccination and they uncovered other problems with her. Very grateful.
Fantastic experience: Fantastic caring vets and nurses in what was a difficult time for us, we really appreciate their care
Fantastic experience: My experience with McIvor Rd Vet Clinic was very good. I normally don't attend this clinic but I had an emergency situation involving my dog and this was the only clinic with a vet on duty over the weekend. The service was prompt and timely. The vet, Sally, diagnosed the problem giving me clear guidance. "Bella" is now feeling much better so all good. I would certainly recommend McIvor Rd Vet Clinic if you have an emergency situation with your pet.
Fantastic experience: The best caring staff.. I couldn't ask for more support when I was going through a very hard decision..thank you all
Fantastic experience: I recommend McIvor Rd vet with the greatest of confidence. Even though our outcome was sadly not ideal, I am positive that nobody could have done more. The compassion shown from first contact to the sad finale was second to none. They even organised, to our wishes, everything afterwards.
Fantastic experience: These Vets have definitely found their vocation. Caring for animals and associated people exemplary. Thank you .
Fantastic experience: This vet is amazing, I’ve taken my puppy here since I got her. I advised concerns that my puppy was incredibly anxious in the vet, I raised concerns about this anxiety growing to fear aggression when she gets older. Since then, The vet techs/nurses, have made a massive fuss about her coming in; hyping her up, giving her cuddles and just overall boosting my puppy’s mood coming into the vet. Overall amazing team , always happy to help and answer questions. Would not go anywhere else!
We love Indie! It is SO good to familiarise your pets with the clinic as well as socialise with other dogs. We promote this big time and encourage puppies to come in for weigh-ins, treats and cuddles to do this. Glad our nursing team is supporting you and Indie so well, thanks for letting us know Kristen!
Positive experience: Gorgeous staff who are very empathetic. This trip was to drop off a poor kitty that I had found in my local area abandoned and injured. For a service they were not paid for, they provided care for this beautiful stray and hopefully found her owners. Thankyou
You're welcome! I can truly say the team that works here is incredibly empathetic and care SO much for all creatures, whether they are strays, have owners, wildlife. Thanks for letting us know that this is obvious to clients as well. We love what we do!
Fantastic experience: The vet my dog and I saw today was amazing. He really cared not only for my dog, but also for me too. I felt at ease after our consultation.
Thanks Amy for your review and feedback. We all try our best here to care for both the patient and the client. Glad you felt it :)
Fantastic experience: I spayed my famale dog one month ago and everyone were so supportive, operation went well with no complications! I'll take my second puppy there soon . They are so great
Thanks Ellie for your review. It is great to hear that we have a very happy client...we work so hard for that and of course well pets!
Fantastic experience: Ours was an emergency appointment and the news for our fur baby wasn't good. Staff handled our girl expertly and although we had the worst news, we took all their knowledge, advice and meds and we still have our girl, who is getting better every day. Kara was amazing and we are so grateful. Can't recommend highly enough.
Thanks Robyn for taking the time to let us know what we did right. Glad you could see just how amazing Dr Kara is! And even more glad that the your girl is getting better every day. Ultimately, that is our main goal.
Fantastic experience: The staff are extremely professional both in their knowledge and people skills. Unfortunately this turned out to be a very unexpected end of life consultation. The staff, in particular the vet, were exemplary in their handling of a very difficult and majorly confronting situation. Their kindness and compassion towards myself and my boy were first class. I was provided with sufficient information and explanation with my need to control the depth of both being completely respected. I was provided with total freedom to spend time with my boy before the procedure with the timing of the procedure laying with me which was very much appreciated. My heartfelt thanks to all of you. This clinic has the perfect balance of health care for the patient and the emotional needs of the human. Very highly recommended.
Thanks Jackie for taking the time to review us, even after a very difficult visit. We understand just how hard this is for a pet mum/dad and we are pleased we got the balance right. We appreciate your review.
Fantastic experience: A late Xmas Eve emergency, all the staff were amazing and we were able to bring home our silly dog, minus the piercing, (stuck her nose in to the tackle box to steal the sausage!) before Santa came to visit. Thankyou for taking such care of Bonnie
Fantastic experience: Our Little Lizzy was in hospital for 10 days staff and vet were out standing and compassionate
Fantastic experience: Emergency visit on a Saturday for our dog. Staff were excellent & our pet was very well cared for ..
Fantastic experience: Just great. In and out quickly. Pleasant people. Explained details and provided info I didn't think to ask about. Going back
Thanks Dianne for taking the time to let us know what we did right. We like to educate our owners too. Glad to hear you will be back of course too. We always appreciate 5 stars!
Fantastic experience: Brilliant service and so pleased they looked after my dog Koba
Fantastic experience: Our dog recently had to have surgery. The staff were amazing and kind and loved our boy as if he was their own. Really lovely experience and our boy was very happy there
Thanks Rachel for taking the time to let us know that you had such a great experience. We truly love all our patients and the nursing staff in particular get great joy (and take it very seriously) giving love to all those pets that come in to clinic, in consult, hospital and surgery. They understand how hard if can be when they are not with their families
Fantastic experience: Great service , very professional from front desk to veterinarian
Thanks Mick for letting us know that we are doing a great job all round! The whole team works very hard for these outcomes.
Fantastic experience: When my silly boy had an emergency I called in a bit of a panic, as I live an hour from the clinic. The person I spoke to was so kind to me and understanding. She explained everything so clearly and calmly that I immediately felt better. When I arrived, the vet knew what was happening and was so calm and quick to act that I knew my boy would be okay. It’s incredibly helpful and doesn’t always happen that way. Fantastic staff who communicate with each other. Thank you.
Fantastic experience: Saved one of our rabbits in gut stasis and managed our puppy’s recent not eating drama well too. Can’t ask for much more as a customer.
Saving pets whether they be rabbits to dogs, is what we always hope to do (as well as maintain well pets of course). So pleased all your outcomes were positive Ash. We hope to look after you and your fur family for a long time!
Fantastic experience: The staff were yery helpful and fixed my baby's foot up
Fantastic experience: Very helpful understanding vets and reception staff. Everyone makes you feel comfortable and the vet explained the conditions of my dog fully in language that we understood and provided options to assist in our decision making regarding treatment.
Fantastic experience: We took our dog to this, our long time Vet Clinic, for her final visit, after years of excellent care. Staff were fabulous; kind, caring, efficient.
Fantastic experience: They got me in quickly for my injured cat. Surgery done the following day. Very happy. Thank you.
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