Cairns Veterinary Clinic

Fantastic experience: Highly recommend Cairns Veterinary Clinic! I can go into long detail about our 14 yr old doggo that was treated by a vet on Bruce Highway, what a rip off and on top of it said it was okay to put our dog through a mouth cleaning procedure even with a severe heart condition. Completely ignoring the fact that she's on a multitude of medication for her condition. After acknowledging she's on level 5 of the heart condition chart. I realised money is their passion not animals. Do your research because if you search them in the northern beaches you will see who they are. Read those reviews! That day I swore he will never see us again. Exactly 7 weeks later she deteriorated with her heart condition and I arrived at this vet. Dr Jemima was FANTASTIC, accurate in her knowledge, supportive of our girl and what we were going through. She helped our baby onto palliative care and she was a happy old girl for another two weeks. When we returned another Dr. attended to us and as hard as it was I felt supported by her and everything was around the comfort of my doggo. We even received a card in the mail with her paw and nose print, with the most beautiful message. I will never be able to explain how their empathy, knowledge and professionalism has made this very difficult time easier. On top of it all, the cost was truly reasonable considering what we have forked out over the past 2 yrs at this horrible vet!! HIGHLY RECOMMENDED if you want true value, empathy for your pet and you not to mention honesty and a fair buck. My other 3 pets will be taken there without a doubt.

Fantastic experience: I am beyond happy with the customer service on a whole at the Gordonvale Clinic, from the friendly warm smile at reception to the attentive, experienced and next level care from Jemima the vet Thank You

Positive experience: Professional & generally good service & good advice. I feel my little fur baby is looked after well. Depends who you see though. I did have one bad experience with a male there, therefore will probably make sure I don't see him again! The women tend to be more caring, gentle & attentive

Fantastic experience: Dr Richard Thomas is a sensational vet - incredible with my German Shepherd (who has complex behaviours and anxiety). The whole team are just lovely

Fantastic experience: This clinic has looked after my cats for 6 years and every time I visit I feel very cared for. The staff really love our animals and I can't thank you enough for your care

Fantastic experience: This was my first visit to Cairns Veterinary Clinic, and I was extremely impressed by how accommodating and professional the staff were from beginning to end. Every part of the process was handled smoothly, with no fuss at all, even with my reactive dog (AM STAFF - KAOS). It’s clear that a lot of thought has gone into their systems and procedures, which gives me great confidence in the level of care they provide. I feel very comfortable having my dogs stay here, knowing they are receiving the highest standard of care.

Fantastic experience: Cairns Veterinary Clinic is fantastic. We have dealt with Dr Richard and Dr Yari. Both are fantastic and honest Vets. The team at CVC is so approachable and accessable 7 days a week. Hands down the best in town.

Fantastic experience: Thank you Victoria for being very thorough and looking after my 13 year old cat. Very good!

Fantastic experience: Not our normal vet. Thorough friendly would recommend

Fantastic experience: Great service, Adam the vet updated me in our dogs tests and gave detailed information. A vet thay shows compassion.

Fantastic experience: Excellent service, very friendly and informative. Happy customer.

Fantastic experience: Best vets I’ve come across and I’ve seen them all. Namely Dr Richard & Yari. Super knowledgeable, honest and thorough. Wouldn’t trust my dog, chooks or pigs with anyone else. Thanks team you’re all awesome ❤️

Fantastic experience: Great Staff&Service ☺️

Fantastic experience: Had a wonderful experience with veterinary professional Dr Richard yesterday he was extremely gentle and kind with my dog Puddy and gave us lots of advice which was gratefully appreciated. Just a check up and annal vax and for once Puddy was not sick after her visit. Can highly recommend Richard and his team to anyone looking for a vet in the Gordonvale area this is the only place to go (I have attended the other option in the area and cannot recommend them sadly).

Fantastic experience: Excellent team of Vets and staff. Always accommodation to our pets needs. Attentive, professional and experienced and put alot of care into looking after your pets

Fantastic experience: Absolutely amazing service and caring staff, I would 100% recommend. Our Fur son Obie was given the best treatment and care.

Fantastic experience: Excellent care and service for our Harry with an emergency visit on a Sunday. Thanks Nurse Becky and Dr Liam for your professionalism and welcoming clinic.

Fantastic experience: Wonderful service from vet Helen - gentle, caring, thorough and knowledgeable. Put our minds to rest about our sick little doggo. Thank you so much, Helen, and to the lovely, caring lady on reception today (so sorry I didn't get your name!) Chris and Romi

Negative experience: If you are looking to take your pet here, DO NOT!! The whole experience was absolute BS.. They only care about money and are the most unprofessional and lying people you will ever meet. I don’t know how they are qualified My mum took my dog there as she was limping and her legs weren’t working well. She came at 6pm and they said they are closing soon and will need to pay a $500 deposit out of an $800 bill. Money hungry that is absolutely ridiculous. You only ask for that sort of deposit if it’s over 3k. They said she needs to stay overnight .. more money.. then as soon as they opened in the morning she was ready to be picked up?? They said her bloods were fine and they handed some inflammatory medication. They insisted we put her down. We decided to get a second opinion and take her to the vets in Redlynch where they had her for 2 hours, they told us immediately her bloods were high and concerning, they told us it was an infection and gave us antibiotics and sure she will recover. Only $200. Massive difference. Absolutely shocked by the disgusting assumptions from these guys, imagine telling someone to put there dog down when it was a very easy fix. Money hungry and careless. Absolutely useless and full of bs assumptions and lies. Don’t take your pet here, they won’t be honest and will only want your money or tell you to put it down because they don’t know what they are doing at all. This place should be closed or sued, absolute disgust. After complaining I got a $300 refund out of $800 payment for NOTHING! No help, most useless people to exist - I want my $800 back that I paid for nothing . Time to be exposed and accountable for your actions. No denying you guys have done terrible work and made very false assumptions and telling us to euthanise our dog so you could make more money. So disgusting! A vet should have their animals interest at heart, not money. Maybe you guys should find a job in Church and learn some morals Go to Redlynch Pet Hub, they are kind and caring and will give you an answer and help straight away and not charge you carelessly.

Fantastic experience: Cairns vet is very caring and thorough. Recommend these guys/girls every time!

Fantastic experience: Dr. Richard and the team at both the Cairns and Gordonvale clinics have cared for my girl for many years, right up until the end of her life. We first came to them after our previous vet struggled to find a solution for her ongoing health issues. After just one appointment, she was on a new food and a low dose of medication, which solved our problems almost instantly. They’ve been there for us every step of the way, providing exceptional care. When cancer took over her body and there was nothing more we could do, they ensured she was comfortable and happy. And when the time came to say goodbye, we felt fully supported and reassured by them. The team handled everything with incredible empathy and care, and I am forever grateful for the kindness they showed us during such a difficult time.

Negative experience: My dog was attacked by another dog. He had some wounds on his leg went in there and asked to be cleaned up and some antibiotics. The vets professional opinion was his leg was broken and put under to be cleaned and x-rayed!! clearly could see the leg was not broken and he could jump into the car. He repeated that was his professional opinion. 3.5 grand please. I said no clean the wounds and some antibiotics. Try to pull my heart strings and talk utter rubbish to me. I said go get cleaning stuff. I'll show you how it's done. Vet said it your choice. He did end up cleaning the dog wound and did a very good job gave me antibiotics and painkillers. The dog was better with in hours Full recovery within daysThe bill went from 3.5 grand to $300. unprofessional racking up, the bill for an x-ray putting the dog under when there was clearly no needed do do that for a flesh wounds. Borderline criminal and this behaviour needs to be stopped by All vets.

Negative experience: Just a concerned cat mom who thought something major was wrong so I called to ask if I could come in and get my cat checked they said yes. Then literally 1minute later they said go straight to emergency I felt like they just palmed off to the next vet . I thought wow thats weird. I will never go here.

Fantastic experience: nice veterinary and great staff , I needed to take my dog in for emergency on the spot and they fit me in straight away.

Fantastic experience: Wonderful caring vet. Richard has a deep empathy for animals and has shown on our last few visits he genuinely cares. Can’t praise him enough. Thank you.

Fantastic experience: I've being to six different clinics in Cairns over the years.. this is by far the best experience I've ever had in a vet. My grandmother's chihuahua fell sick over the weekend and I called up looking for an urgent appt on Monday morning as our regular vet was fully-booked and recommended this clinic Amazingly, Kristy-Anne found time for us that day and whilst the news wasn't overly positive...Dr. Ellie was extremely empathetic, detailed in her assessment and crystal clear about our next steps. She is an absolute asset to your clinical team and I would recommend her to anyone looking for a compassionate and experienced vet Mostly importantly, it was AFFORDABLE for a retiree/pensioner and at no point did I feel like there was any unnecessary costs for my grandmother. 10/10 experience

Fantastic experience: Excellent customer service from Kristy, they really care about your animals. Highly recommend.

Negative experience: Only care about money. We brought a pigeon with a broken foot to these vets. But unfortunately they didn’t really care about helping her but just about money. If we had brought a dog here or a parrot with the same broken foot they wouldnt have smiled and said we will take care of it and them murder them literally 5 minutes later!!! Before even giving you any warning or letting you take it to a better vet. With a dog a parrot or a person they would have tried to fix the issue. But since this poor pigeon was wild and they thought no one would care to pay for her recovery they just murdered her. I have helped in a pigeon sanctuary in the netherlands so I know what im talking about. Pigeons are very resilient and there are many pigeons with similar issues who could still live a happy and fullfilling life on the street without being in pain. Just like a cat or a dog or even a human would still live a good life even if it the injury was so bad that the foot had to be amputated. With a bit of care scar tissue would form over the wound and they could live happily again. The vets told me that if they did that than the pigeon would still be in pain and not live a happy life. And that this was a welfare issue. And because of that they had to put her out of her missery. But this is just not true. You can see when pigeons are in pain they limp and try to avoid standing on their painfull feet. Even with an amputation if that where neccesary wich it likely wasn’t. The pigeons with that amputation are not afraid of standing on that leg. So they killed the poor pigeon we found without any good reason. Or warning to us. We would have brought her to a diffrent vet if we knew how little these vets care about their patients. Rip poor Donna️

Fantastic experience: Vet Liam was helpful and took time to explain pros and cons of treatment for my Ginger as reassurance, not just a money grab.

Fantastic experience: Exceptional veterinary services. We have been provided services and support from Dr Richard Thomas, Dr Helen and two other vets over the years (and all the lovely vet nurses and reception staff). The clinic is professional and the staff are very caring. The services are second to none. (Daisy, Basil & Molly all say "Thankyou!")

Fantastic experience: Great support during a stressful time.

Fantastic experience: Thank you so very much to all the wonderful staff at Cairns Vet Clinic - and especially Helen - for looking after our cat and putting our minds at ease. Your fantastic service and excellent communication really surpassed what we were expecting. Congratulations and Jophrey says a big Meow thank you too. Kindest regards Rob and Dani

Fantastic experience: New back to Cairns, the staff are patient, very understanding and informative...very happy with our first visit

Fantastic experience: Thank you to the team and especially Dr Sam who made it easy for us through what was a sad and difficult situation losing our beloved Mr Jenkins.

Fantastic experience: I highly recommend this veterinary clinic, Wonderful and caring staff, reasonable pricing.

Fantastic experience: These guys look after your pets like it’s your child. Highly recommended to all. Have all the information you need.

Negative experience: My dog is going to desex, we got the deal, they put my dog to sleep and shave the belly, then they found my dog had allergy, and rang me told they cant desex, due to allergy, they charge me $250 for anaesthetic induction, next time check the dog first before put them on sleep, ripoff.

Fantastic experience: Excellent.

Fantastic experience: Great people to work with as far as your pets go. Veterinarian explained everything to us in a way we could understand.. If I could give more stars, I would..

Fantastic experience: Awesome vets ❤️ Merry Christmas from my little Grinch girl

Fantastic experience: Great staff and service..

Positive experience: Sadly, I am looking for another service. My dog has been a regular and after thousand of dollars, and new problems following a major operation, I sought urgent treatment, was assigned a time days later and when I arrived 10 minutes late after a morning traffic hold up We were ignored, left wondering as people arrived after us to be hurried through, with no explanation until I asked and was told I could wait if I liked, as I had missed my appointment. No acknowledgment from vets or staff as I sat there. This from a service that can have you waiting for long periods after you do turn up on time. I was stressed, worried and late for work so I left. I have not received any inquiries about my old fella or whether he could come in at another time. My dog is the one suffering

Fantastic experience: Awesome staff and reasonable price for a Sunday emergency visit.

Fantastic experience: Always great with my cat

Fantastic experience: Very helpful and kind

Negative experience: Extremely unfortunate that you can’t take snakes here

Fantastic experience: We were fortunate to be able to have an appointment the day we phoned. The vet was very professional and went above and beyond for our dog. Sam is an excellent vet.

Fantastic experience: Yeah

Fantastic experience: My daughter will be doing her work experience there. Staff are very friendly and have lots of parking spaces.

Fantastic experience: The administration staff were so helpful, my poor cat was unwell and they didn’t hesitate to help get her out of the car during this stressful event. The team fit me in on the same day and the vet Dr Samantha genuinely cared for the well-being of Tinsel. Highly recommend!

Fantastic experience: Very caring vets

Negative experience: Honestly haven't been to these vets but was just quoted $1300+ for a 4kg dog to have a general dental clean!! Completely outrageous! How can someone care for their beloved pet with an expense like that? That really is robbery and putting people in such a stressful position to keep their pets healthy up to standard. It's quite sad. It's just not right. Disallowing people who want to love and care for their animals but are quite literally unable to die to such an expense. It just doesn't have to cost that much! This is fact. $88 for a general consultation which is on the higher side. On the plus side, the woman on the phone was very polite.

Positive experience: All the staff that I spoke with were really helpful. They really like all the pets that were there, extremely compassionate. Highly recommend.

Fantastic experience: Just the best! Wonderful, caring, professional and they open at hours that are incredibly helpful to people with businesses! Our minature pinscher Max is near 16 thanks in no small part to their wise counsel.

Fantastic experience: Friendly staff. Reception spent loads of time doting on our fur baby. The doctor was friendly and treated our dog with compassion and respect. Could not ask for more.

Fantastic experience: Thankyou so very much Dr Richard for giving me more quality time with Toby. Myself and Marley Boy appreciate all that you have done. But the cancer had taken over his body and today we had to fairwell my big beautiful boy.

Fantastic experience: Excellent service at short notice , for our 2 staffys.

Fantastic experience: Cairns Veterinary Clinic has been the best for me and my boy. My boy Jake has had a few procedures, treatment and many consultation visits with The Cairns Veterinary Clinic. I have had such a great experience with the team especially with prescribed medications, treatment plans and most of all the customer service. Thank you to the team for your amazing service! The overall experience has been great.

Fantastic experience: Great and friendly helpful staff. Pleasant Vet.

Fantastic experience: Hank- our boy Hank was the light of our lives, he was also a bit of a lemon. The entire team looked after Hank as if he was their own dog. When it became clear that Hank wasn't going to recover the entire clinic moved heaven and earth to do what was best for Hank and the best for us. Truely went above and beyond. The entire Team were just beautiful with us, Dr Abbey and Dr Richard, thank you for always giving Hank the very best. I wouldn't take my dachshunds anywhere else. xx Love A Parker. Hank and Bert's Mum

Fantastic experience: Excellent facilities and the staff were professional, warm and welcoming. Highly recommend.

Fantastic experience: Outstanding service of compassionate care. A great team here. The follow up care is incredible! Thank you all

Fantastic experience: Amazing Service. Dr Adam Hakim was very friendly and thorough.

Fantastic experience: Excellent service. Friendly, professional staff. Love this place.

Positive experience: Thanks to the team at Cairns veterinary clinic for looking after my dog, she's always happy to see them so that must say something. In our experience they have provided sound advice and options, a professional service and great care of the furry one.

Fantastic experience: Our dogs see Dr Sam who is an excellent vet

Fantastic experience: Our elderly dog Hank had multiple health issues in his last few years. I can't fault the clinicians and staff at this practise for their help with Hank. They provided top-tier care and treatment, detailed and regular updates, and when it was time for Hank to cross the bridge, they worked in with us so Hank could spend his last day at home and pass on there. Thanks Richard. I highly recommended this practise.

Fantastic experience: Very compassionate

Fantastic experience: Friendly staff, great information. Nice all round

Fantastic experience: It's a vet. Woohoo

Fantastic experience: Beautiful people and great customer service. Professional and was very comfortable leaving my girl here.

Fantastic experience: Very compationate, great vets.

Fantastic experience: My Daughter & I were distressed about her elderly puppy so our visit was quite an emotional one. what made this clinic stand out from the rest as we had been twice to another clinic that carried out expensive tests etc but failed to pass on that valuable information to us and more or less left us to deal with a dying dog. From the moment we walked into the clinc the receptionist came straight over to help us. Helen the Vet, was tremendous - she examined our Dog & treated her straight away with steroids! Our Puppy returned the next day to Helen for further treatment. Our lil dog is up running around, eating & drinking & back to herself. Cairns Veterinary Clinic is now where we will take our furbabies for treatment in the future! Thank you Helen & team for saving our lil girl!

Fantastic experience: Very thorough. No unnecessary tests. And followed up with a phone call the next day to check on my pooch

Fantastic experience: We just saw Richard for the first time and he has been outstanding. He has such a calm energy - puts both the furry patient and the humans at ease - and gentle, respectful manner - I'd recommend him to anyone and couldn't praise him more. So grateful we found an amazing vet. The reception staff/vet nurses were all outstandingly helpful and lovely as well.

Fantastic experience: We are new to Cairns and joined another Vet Surgery, however we and our dog were not treated in a loving manner and our friend recommended Cairns Vet Clinic The difference was amazing and we and our little dog were made very welcome. The atmosphere is caring and friendly and we were thrilled at the difference in our treatment and would happily recommend Cairns Vet Clinic to anyone looking for a Vet. Helen was very informative and our dog was most relaxed with her.

Fantastic experience: Really look after your pets and give reasonably priced care.

Fantastic experience: Always very attentive caring staff

Negative experience: Not good, I made a reservation and when turned up waited for 10 mins just to be told they did not have me there, must be another of there clinic.

Negative experience: Between 2014 - 2018 when we had our 1st guinea pig attending this clinic, there were great people working there, real professionals. Very helpful, kind, caring and understanding. But after that we didn't like the service anymore, maybe we had guinea pigs that the vets didn't have the knowledge on how to deal with the issues. We were referred to another vet in 2019 and our first guinea pig died there on the first visit then just this year 2021, we brought our second guinea pig there and again referred to go back to the same vet that our first guinea had died there. Our poor guinea was given 2 injections, we came home then it died within 6 hours. My kids now decided not have any more pets because we don't know if pets will be taken care of when sick.

Fantastic experience: I would like to thank Cairns vetinary clinic for sending 2 Angel's to my place on short notice to see off my beloved dog Kiba. Thank you for your kindness.

Fantastic experience: Knowledgeable staff with great customer service.

Fantastic experience: Very good service, expert vet attention

Fantastic experience: Excellent service

Fantastic experience: Professional service. Friendly and caring staff. I highly recommend this Vet clinic.

Fantastic experience: I & my furr bebes have attended this practice for over 20 years & there aren’t enough stars to give this the rating it deserves. The care factor shown by all team members is exceptional. Procedures explained , investigations & results followed up thoroughly, even going above & beyond to explore further options. I wouldn’t take my dogs anywhere else & in those difficult times where there is only one option, saying goodbye, this is done with dignity, professionalism, empathy, which makes the grieving process easier to bear. Thank you to all the staff for the care you’ve shown me this year with Louie & Ted.

Fantastic experience: Awesome staff with excellent clinical care. Highly recommended.

Fantastic experience: Friendly and knowledgeable people looking after my pet so all good for me

Fantastic experience: Great vets working at this place. They help you out with the smallest and biggest things.

Fantastic experience: The amazing ladies were so helpful with our sick pooch! I can't believe we found one open so late on a Saturday and they really took care of us and were really affordable and friendly. Definitely recommend you head here your next vet visit they'll help you out :)

Fantastic experience: Great service and caring friendly vets

Fantastic experience: Excellent service and excellent staff. I've been using them for over 8 years and wouldn't go anywhere else.

Fantastic experience: Easy to book appointments online. Receptionists are really helpful if you need to change appointments. Payment plans are available for those unexpected or big bills. The vets are very thorough and caring.

Positive experience: Very friendly staff. Customer service with a smile

Fantastic experience: Have taken my dog there on a few separate occasions, they have made sure they have dealt with all the medical issues promptly. They have also ensured that I understand my dogs condition and treatment/s. A few days after the appointment I have always received a call to check that things are getting better. So I would recommend them to anyone with a dog (only cos I have only taken my dog there). Great genuine caring staff.

Fantastic experience: The staff are lovely and willing to go out of their way to assist

Fantastic experience: The team where extremely helpful at a stressful time and executed in a professional manner.

Fantastic experience: Staff are friendly , excellent service

Fantastic experience: Doggy day care excellent. Lovely staff. Very caring for our girl Jemma. Thanku so much

Fantastic experience: Very caring, very honest, very reliable. Drive across town to use them.